Loan Services Specialist — Meaningful Impact & Great Benefits

Austin Telco Federal Credit Union; Austin (TX); On-site; USD 43,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with company match

Job summary

Austin Telco Federal Credit Union is seeking a Loan Service Representative to handle loan processing, member inquiries, and general office duties at our Austin, TX location.

Responsibilities include processing loan applications, handling payoff amounts, and supporting loan officers. The role emphasizes strong customer service, accuracy, and teamwork in a community-focused credit union.

Qualifications

• Minimum of six (6) months of related lending experience.
• Strong organizational skills, attention to detail, and effective time management.
• Ability to work independently and manage multiple tasks.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Word and Excel.

Responsibilities

• Process consumer loan requests, including running credit reports and completing loan applications in person or over the phone.
• Assigning completed loan applications to loan officers for review.
• Process advances on existing lines of credit (LOC) and VISA cards.
• Obtaining payoff amounts for refinances and calculating vehicle values for loan officers.
• Preparing release of title or lien documentation for management approval.
• Performs duties related to loan retention.
• Process payoff checks and balancing of totals.
• Answering member inquiries regarding loans, blue book values, payoffs, approvals or denials, and general account services.
• Assisting walk-in members with loan information, application needs, and closing of loans.
• Providing backup support to the reception area as needed.
• Performing general office tasks such as scanning, faxing, emailing, typing, copying, filing, and using calculators and check scanners

Skills

Customer service

Communication skills

Time management

Microsoft Word

Tools

Microsoft Excel

Job description

Austin Telco Federal Credit Union is seeking a Loan Service Representative to handle loan processing, member inquiries, and general office duties at our Austin, TX location.

Responsibilities include processing loan applications, handling payoff amounts, and supporting loan officers. The role emphasizes strong customer service, accuracy, and teamwork in a community-focused credit union.