Loan Service Representative

Austin Telco Federal Credit Union; Austin (TX); On-site; USD 43,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with company match

Job summary

Austin Telco Federal Credit Union is seeking a Loan Service Representative to handle loan processing, member inquiries, and general office duties at our Austin, TX location.

Responsibilities include processing loan applications, handling payoff amounts, and supporting loan officers. The role emphasizes strong customer service, accuracy, and teamwork in a community-focused credit union.

Qualifications

• Minimum of six (6) months of related lending experience.
• Strong organizational skills, attention to detail, and effective time management.
• Ability to work independently and manage multiple tasks.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Word and Excel.

Responsibilities

• Process consumer loan requests, including running credit reports and completing loan applications in person or over the phone.
• Assigning completed loan applications to loan officers for review.
• Process advances on existing lines of credit (LOC) and VISA cards.
• Obtaining payoff amounts for refinances and calculating vehicle values for loan officers.
• Preparing release of title or lien documentation for management approval.
• Performs duties related to loan retention.
• Process payoff checks and balancing of totals.
• Answering member inquiries regarding loans, blue book values, payoffs, approvals or denials, and general account services.
• Assisting walk-in members with loan information, application needs, and closing of loans.
• Providing backup support to the reception area as needed.
• Performing general office tasks such as scanning, faxing, emailing, typing, copying, filing, and using calculators and check scanners

Skills

Customer service

Communication skills

Time management

Microsoft Word

Tools

Microsoft Excel

Job description

Description

Loan Service Representative | Location: 11149 Research Blvd, Austin, TX | Schedule: Monday- Friday: 8:00am- 4:30pm | Salary Range: $43,000-$47,500 | FLSA Status: Nonexempt

At Austin Telco Federal Credit Union, we’re dedicated to making a positive impact on our members, our community, and each other. If you’re someone who enjoys helping members navigate their lending needs, providing exceptional service, and supporting accurate and timely loan processing, our Loan Service Representative position could be your next great opportunity. Come grow with us and make a difference every day.

What You'll Do

Loan Processing & Support

• Processing consumer loan requests, including running credit reports and completing loan applications in person or over the phone
• Assigning completed loan applications to loan officers for review
• Processing advances on existing lines of credit (LOC) and VISA cards
• Obtaining payoff amounts for refinances and calculating vehicle values for loan officers
• Preparing release of title or lien documentation for management approval
• Performs duties related to loan retention
• Process payoff checks and balancing of totals

Member Service & Loan Assistance

• Answering member inquiries regarding loans, blue book values, payoffs, approvals or denials, and general account services
• Assisting walk-in members with loan information, application needs, and closing of loans
• Providing backup support to the reception area as needed

Administrative Support

• Performing general office tasks such as scanning, faxing, emailing, typing, copying, filing, and using calculators and check scanners

What You Bring

Required Qualifications

• Minimum of six (6) months of related lending experience
• Strong organizational skills, attention to detail, and effective time management
• Ability to work independently and manage multiple tasks
• Excellent verbal and written communication skills
• Strong customer service orientation
• Proficiency with Microsoft Word and Excel
• General office skills, including emailing, faxing, scanning, typing, copying, filing, and phone communication

Preferred Qualifications

• Six months of related lending experience in a bank or credit union
• Experience assisting members or customers in a financial services environment
• Familiarity with consumer lending processes and documentation

Why You'll Love Working Here

We’re more than a credit union — we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more
• Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones
• Retirement Plans: 401(k) with company match and a pension plan
• Community Engagement: Volunteer opportunities and credit union-sponsored events
• A supportive, mission-driven culture that values respect, empathy, service, integrity, and cooperation

Additional Requirements

• Good credit standing (verified prior to interview)
• Completion of an Assessment
• Successful background check and drug screening upon offer

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.