Loan & Customer Care Specialist

WAC-IN World Finance Company of Indiana, LLC; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Vacation time

401(k) with company match

Volunteer hours

Job summary

World Finance is seeking a Financial Services Representative to support the Branch Manager in daily operations and customer-facing activities. You will guide customers, process loan applications, handle payments, and prepare loan documents while maintaining accurate cash management and strong community relationships.

The role emphasizes empathy, service excellence, and teamwork within a fast-paced, performance-driven environment.

Qualifications

• Demonstrate self-confidence and organizational skills.
• Show kindness, compassion, and willingness to help others.
• Be a team player and accept assistance when needed.
• Possess basic computer skills and a valid driver’s license with reliable transportation.

Responsibilities

• Guide customers toward upward credit mobility through good financial choices.
• Provide top-tier customer service and assist with questions, concerns, and products.
• Process and prepare loan applications; take and process payments.
• Prepare loan documents and execute loan closings on renewals.
• Balance cash drawer daily and handle deposits as required.
• Maintain strong customer relationships and build community at the branch.

Skills

Customer service

Organizational skills

Basic computer skills

Team player

Job description

World Finance is seeking a Financial Services Representative to support the Branch Manager in daily operations and customer-facing activities. You will guide customers, process loan applications, handle payments, and prepare loan documents while maintaining accurate cash management and strong community relationships.

The role emphasizes empathy, service excellence, and teamwork within a fast-paced, performance-driven environment.