Loan Sales & Solutions Specialist

OneMain Financial Group; York (York County); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Stock purchase plan

Tuition reimbursement

Paid time off

Paid sick leave

Holidays

Job summary

OneMain Financial Group in York, PA seeks a Loan Sales Specialist to help customers access friendly financing for life's expenses. You will listen to needs, present tailored loan solutions, and guide customers through the process in a fast-paced environment.

The role emphasizes customer empathy, achievement orientation, and ongoing professional development. On-site schedule Monday–Friday with occasional extended hours; bilingual Spanish helpful.

Qualifications

• High School Diploma or GED.
• Sales, collections or customer service experience preferred.
• Bilingual Spanish is a plus.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple channels, including phone, email, chat and our in-house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options.

Education

High School Diploma or GED

Job description

OneMain Financial Group in York, PA seeks a Loan Sales Specialist to help customers access friendly financing for life's expenses. You will listen to needs, present tailored loan solutions, and guide customers through the process in a fast-paced environment.

The role emphasizes customer empathy, achievement orientation, and ongoing professional development. On-site schedule Monday–Friday with occasional extended hours; bilingual Spanish helpful.