Loan Sales & Solutions Specialist

OneMain Financial Group; Danville (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health and wellbeing benefits

401(k) matching up to 4%

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial Group in the United States is seeking a Loan Sales Specialist to listen to customer needs and provide access to financing. You will help customers through the loan process, manage lifecycle activities, and promote suitable loan options in a competitive, performance-driven environment.

The role emphasizes service excellence, compliance with regulations, and opportunities for professional development and advancement within a supportive team.

Qualifications

• High School Diploma or GED.
• Preferred: Sales, Collections or Customer Service experience.
• Bilingual - Spanish.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options.

Skills

Sales experience

Customer service experience

Bilingual - Spanish

Education

High School Diploma or GED

Job description

OneMain Financial Group in the United States is seeking a Loan Sales Specialist to listen to customer needs and provide access to financing. You will help customers through the loan process, manage lifecycle activities, and promote suitable loan options in a competitive, performance-driven environment.

The role emphasizes service excellence, compliance with regulations, and opportunities for professional development and advancement within a supportive team.