Loan Processor & Servicer — Mortgage & Commercial

Seneca Savings Bank N.A.; Town of Lysander (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision

Short-Term Disability

Long-Term Disability

Accident Insurance

Critical Illness Insurance

Hospital Plans

401k with Matching (5%)

Employee Stock Option Plan

Flexible Spending Accounts

Health Reimbursement Accounts

Health Savings Accounts

Company Paid Life Insurance

Tuition Reimbursement

Opportunities For Advancement

Employee Discounts

Job summary

Seneca Savings Bank N.A. is seeking a meticulous Loan Processor/Servicer to support consumer, mortgage, and commercial loan processing and servicing. You will ensure accurate preparation, timely processing, and proper servicing of loan accounts while assisting customers, branches, and partners.

The role requires knowledge of lending operations, regulatory compliance, and document management, with emphasis on lien filings, payoff processing, and TRID documentation.

Qualifications

• High school diploma required; Associate's degree in Business, Finance, or a related field preferred.
• Two to three years of banking experience preferred, including lending, loan operations, branch operations, teller functions, or related banking activities.
• Strong knowledge of consumer, mortgage, and/or commercial lending operations preferred.
• Excellent verbal and written communication skills.
• Ability to read, interpret, and explain complex information clearly.
• Strong customer service and interpersonal skills with a professional and courteous approach.
• Strong organizational, problem-solving, and time management abilities.
• Ability to prioritize multiple tasks and adapt to changing priorities.
• Accurate data entry skills and attention to detail.
• Proficiency in Microsoft Office applications including Word, Excel, Outlook, and other business software.
• Ability to work effectively with internal departments, customers, attorneys, vendors, and external partners.
• Experience with banking, lending, and loan servicing systems preferred.

Responsibilities

• Support mortgage and consumer loan processing and servicing, ensuring timely preparation and accurate maintenance of loan accounts.
• Respond to loan inquiries via phone, mail, email, and in person; assist customers with payments and account maintenance.
• Review daily loan payment exceptions; prepare payoff letters and coordinate lien releases with vendors and county offices.
• Utilize loan servicing systems to upload documents, generate reports, and maintain file accuracy.
• Assist with delinquency management and collateral monitoring; support originators with coordination and TRID documentation.
• Coordinate lien filings, disbursements, and post-closing maintenance; ensure compliance with bank policies.

Skills

Banking experience

Lending operations

Regulatory compliance

Customer service

Attention to detail

Data entry

Microsoft Office

Education

Associate's degree in Business/Finance

High school diploma

Tools

Banking software

Microsoft Office

Job description

Seneca Savings Bank N.A. is seeking a meticulous Loan Processor/Servicer to support consumer, mortgage, and commercial loan processing and servicing. You will ensure accurate preparation, timely processing, and proper servicing of loan accounts while assisting customers, branches, and partners.

The role requires knowledge of lending operations, regulatory compliance, and document management, with emphasis on lien filings, payoff processing, and TRID documentation.