Loan Processor & Servicer — Growth & Benefits

Seneca Savings Bank, N.A.; Town of Lysander (NY); On-site; USD 43,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision

401k with Matching (5%)

Employee Stock Option Plan

Tuition Reimbursement

Opportunities For Advancement

Employee Discounts

Job summary

Seneca Savings Bank, N.A. in Central New York invites applications for a Loan Processor/Servicer who will support consumer, mortgage, and commercial loan processing and servicing.

You will ensure accurate preparation, processing, and maintenance of loan accounts while delivering outstanding service to customers, branch staff, and business partners. Candidates should have a high school diploma and 2–3 years banking experience, with knowledge of lending operations and regulatory requirements.

Qualifications

• High school diploma required; associate degree in Business/Finance preferred.
• Two to three years of banking experience preferred, including lending, loan operations, or related banking activities.
• Strong knowledge of consumer, mortgage, and/or commercial lending operations.
• Excellent verbal and written communication skills; ability to explain complex information clearly.
• Strong customer service and interpersonal skills with a professional approach.

Responsibilities

• Respond to mortgage and consumer loan inquiries via phone, mail, email, and in person.
• Assist customers with loan payments, account maintenance requests, and account-related questions.
• Review daily mortgage and consumer loan payment exceptions and process corrections or reversals as needed.
• Prepare mortgage and consumer loan payoff letters and provide payoff information for processing.
• Complete mortgage discharges and coordinate lien release activities with external vendors and county offices.

Skills

Customer service

Data entry

Organizational skills

Microsoft Office

Communication skills

Education

High school diploma

Associate's degree in Business/Finance

Tools

Banking software

Microsoft Office Suite

Loan servicing systems

Job description

Seneca Savings Bank, N.A. in Central New York invites applications for a Loan Processor/Servicer who will support consumer, mortgage, and commercial loan processing and servicing.

You will ensure accurate preparation, processing, and maintenance of loan accounts while delivering outstanding service to customers, branch staff, and business partners. Candidates should have a high school diploma and 2–3 years banking experience, with knowledge of lending operations and regulatory requirements.