Loan Processing Team Lead: Mentor & Drive Mortgage Ops

D. R. Horton; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation, Sick, Personal Time and  Hod

Multiple Voluntary and CompanyProvided

Job summary

D.R. Horton is seeking a Loan Processor Team Lead to support the Financial Services Regional Department. The successful candidate will guide a team of loan processors, manage weekly pipeline calls with branch managers, and serve as the point of contact for branches.

You will mentor staff, monitor QC and suspense metrics, ensure timelines, and assist the Regional Processing Manager in daily operations. Willingness to travel overnight is required.

Qualifications

• Bachelor's degree from a four-year college or university.
• 1–2 years related experience and/or training.
• Proficiency with MS Office and email.

Responsibilities

• Monitor and train on customer service maintaining company published exceed score goals
• Mentor new loan processors
• Oversee the daily management of the aged loans report
• Monitor and train team to maintain Timeline Exception of less than 15%
• Oversee the daily management of the aged loans report
• Manage BFA goals for the upcoming month
• Manage timely pre-draw of loans in the pipeline
• Provide support for the Regional Processing Manager when they are unavailable or out of the office
• Assist the loan processors with questions and issues on guidelines and loan files
• Assist the Regional Processing Manager in identifying training needs
• Assist in daily pipeline management to include monitoring the following reports; Projected to Close, Timeline Exception, Loan Approval Conditions
• Conduct in depth pipeline reviews with Loan Processors as needed (weekly or monthly)
• Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Able to travel overnight

Skills

Team leadership

Mentoring

Customer service

Pipeline management

Education

Bachelor's degree

Tools

MS Office

Email

Job description

D.R. Horton is seeking a Loan Processor Team Lead to support the Financial Services Regional Department. The successful candidate will guide a team of loan processors, manage weekly pipeline calls with branch managers, and serve as the point of contact for branches.

You will mentor staff, monitor QC and suspense metrics, ensure timelines, and assist the Regional Processing Manager in daily operations. Willingness to travel overnight is required.