Loan Processor Team Lead

DHI Mortgage; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

D.R. Horton, Inc. is seeking a Loan Processor Team Lead for its Financial Services Regional Department.

The role supports the Regional Processing Manager, handles weekly pipeline discussions with branch managers, answers questions from processors, and acts as a point of contact for branches. The successful candidate will also assist in workload assignments when the manager is away. The position emphasizes leadership, compliance, and process improvement within a Fortune 500 homebuilder offering

Qualifications

• Bachelor's degree and 1–2 years related experience.
• Ability to apply common sense understanding to carry out instructions furnished in written or oral form.
• Proficiency with MS Office and email.

Responsibilities

• Monitor and train on customer service maintaining company published exceed score goals.
• Mentor new loan processors.
• Oversee the daily management of the aged loans report.
• Manage pipeline reports including Projected to Close, Timeline Exception and Loan Approval Conditions.
• Conduct in-depth pipeline reviews with Loan Processors as needed (weekly or monthly).
• Provide support for the Regional Processing Manager when unavailable or out of the office.

Skills

Strong communication

Attention to detail

Leadership

Education

Bachelor's degree (B.A.) from four-year college or university

Tools

MS Office

Job description

Description

D.R. Horton, Inc., the largest homebuilder in the U.S. was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for a Loan Processor Team Lead for their Financial Services Regional Department. The right candidate will assist the Regional Processing Manager by handling weekly pipeline calls with branch managers, field questions from the loan processors and acting the point of contact for the branches directly worked with. In the Regional Processing Manager’s absence, assign incoming files.

Essential Duties and Responsibilities

• Monitor and train on customer service maintaining company published exceed score goals


• Mentor new loan processors


• Monitor and train team to maintain QC score of 1.00


• Monitor and train team to maintain Avg # Suspense Items score of 2.00


• Ensure that the processors on your team maintain a Timeline Exception of less than 15%


• Oversee the daily management of the aged loans report


• Manage BFA goals for the upcoming month


• Manage timely pre-draw of loans in the pipeline


• Provide support for the Regional Processing Manager when they are unavailable or out of the office


• Assist the loan processors with questions and issues on guidelines and loan files


• Assist the Regional Processing Manager in identifying training needs


• Assist in daily pipeline management to include monitoring the following reports; Projected to Close, Timeline Exception, Loan Approval Conditions


• Conduct in depth pipeline reviews with Loan Processors as needed (weekly or monthly)


• Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company


• Able to travel overnight

Supervisory Responsibilities

Directly manages two or more employees in the Branch Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

Education and/or Experience

• Bachelor's degree (B. A.) from four-year college or university


• One (1) to Two (2) years related experience and/or training


• Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications


• Proficiency with MS Office and email

Preferred Qualifications

• Strong communication skills


• Attention to detail

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Medical, Dental and Vision


• 401(K)


• Employee Stock Purchase Plan


• Flex Spending Accounts


• Life & Disability Insurance


• Vacation, Sick, Personal Time and Company Holidays


• Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo