Loan Processor Team Lead

D. R. Horton; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation, Sick, Personal Time and  Hod

Multiple Voluntary and CompanyProvided

Job summary

D.R. Horton is seeking a Loan Processor Team Lead to support the Financial Services Regional Department. The successful candidate will guide a team of loan processors, manage weekly pipeline calls with branch managers, and serve as the point of contact for branches.

You will mentor staff, monitor QC and suspense metrics, ensure timelines, and assist the Regional Processing Manager in daily operations. Willingness to travel overnight is required.

Qualifications

• Bachelor's degree from a four-year college or university.
• 1–2 years related experience and/or training.
• Proficiency with MS Office and email.

Responsibilities

• Monitor and train on customer service maintaining company published exceed score goals
• Mentor new loan processors
• Oversee the daily management of the aged loans report
• Monitor and train team to maintain Timeline Exception of less than 15%
• Oversee the daily management of the aged loans report
• Manage BFA goals for the upcoming month
• Manage timely pre-draw of loans in the pipeline
• Provide support for the Regional Processing Manager when they are unavailable or out of the office
• Assist the loan processors with questions and issues on guidelines and loan files
• Assist the Regional Processing Manager in identifying training needs
• Assist in daily pipeline management to include monitoring the following reports; Projected to Close, Timeline Exception, Loan Approval Conditions
• Conduct in depth pipeline reviews with Loan Processors as needed (weekly or monthly)
• Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Able to travel overnight

Skills

Team leadership

Mentoring

Customer service

Pipeline management

Education

Bachelor's degree

Tools

MS Office

Email

Job description

Job Description - Loan Processor Team Lead (2604041)

Job Description

Loan Processor Team Lead - 2604041

Description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information. D.R. Horton, Inc. is currently looking for a Loan Processor Team Lead for their Financial Services Regional Department. The right candidate will assist the Regional Processing Manager by handling weekly pipeline calls with branch managers, field questions from the loan processors and acting the point of contact for the branches directly worked with. In the Regional Processing Manager’s absence, assign incoming files.

Essential Duties and Responsibilities

Monitor and train on customer service maintaining company published exceed score goals

Mentor new loan processors

Monitor and train team to maintain QC score of 1.00

Monitor and train team to maintain Avg # Suspense Items score of 2.00

Ensure that the processors on your team maintain a Timeline Exception of less than 15%

Oversee the daily management of the aged loans report

Manage BFA goals for the upcoming month

Manage timely pre-draw of loans in the pipeline

Provide support for the Regional Processing Manager when they are unavailable or out of the office

Assist the loan processors with questions and issues on guidelines and loan files

Assist the Regional Processing Manager in identifying training needs

Assist in daily pipeline management to include monitoring the following reports; Projected to Close, Timeline Exception, Loan Approval Conditions

Conduct in depth pipeline reviews with Loan Processors as needed (weekly or monthly)

Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

Able to travel overnight

Supervisory Responsibilities

Directly manage two or more employees in the Branch Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

Education and/or Experience

Bachelor's degree (B. A.) from four-year college or university

One (1) to Two (2) years related experience and/or training

Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications

Proficiency with MS Office and email

Preferred Qualifications

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Medical, Dental and Vision
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo