Loan Processing Associate

fnbtandfcbcareers; Killeen (TX); On-site; USD 40,000 - 56,000; Full time

Job summary

FNBT is seeking a Loan Processor to assist customers with consumer loan inquiries and maintain accurate loan documentation in a fast-paced environment. You will interview customers, type loan contracts, and prepare loan-related reports with attention to detail.

Responsibilities include processing loan applications, assisting in closings, researching loan histories, and ensuring excellent customer service. This role requires reliability, teamwork, and adherence to company policies as an equal

Qualifications

• High School Diploma or equivalent required.
• Strong and accurate typing and data entry skills.
• Strong PC knowledge.
• Good phone etiquette and customer service skills.
• Ability to organize and prioritize.
• Able to work with employees at all levels.
• Team oriented and able to get along with co-workers.
• Background check and drug screen per company policy.
• At least 18 years of age.

Responsibilities

• Assist customers with consumer loan inquiries.
• Maintain a basic working knowledge of lending products and services.
• Maintain a satisfactory service level regarding call volumes and document preparation.
• Interview customers regarding loan details and answer questions.
• Type loan contracts.
• Prepare reports.
• Process loan applications.
• Assist in loan closings.
• Process loan transactions.
• Research history on current loans.
• Other duties as assigned.

Skills

Typing & Data Entry

Customer Service

Communication / Phone Etiquette

Teamwork

Organization & Prioritization

Education

High School Diploma or equivalent

Job description

• Assist customers with consumer loan inquiries
• Maintain a basic working knowledge of lending products and services
• Maintain a satisfactory service level regarding call volumes and document preparation
• Interview customers regarding loan details and answer questions
• Type loan contracts
• Prepare reports
• Process loan applications
• Assist in loan closings
• Process loan transactions
• Research history on current loans
• Other duties as assigned

Physical Requirements:

• Must be able to remain in a sitting stationary position for extended periods of time
• Constantly operate a computer and other office machinery
• Ability to lift 25 pounds

FNBT is an equal opportunity employer.

• At least 18 years of age
• High School Diploma or equivalent
• Must have strong and accurate typing and data entry skills
• Must have strong PC knowledge
• Must have good phone etiquette and customer service skills
• Ability to organize and prioritize
• Able to effectively work with employees at all levels
• Must have to get along with co-workers and work effectively in a team environment
• Must successfully pass background investigation and drug screen according to company policy