Loan Operations & Servicing Specialist

Wilson Bank & Trust; Lebanon (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

Wilson Bank & Trust in Lebanon, TN seeks a Loan Operations Servicing Specialist I to support routine loan servicing and account maintenance. You will handle payments, updates, and inquiries, ensuring accuracy and regulatory compliance while collaborating with lending, documentation and accounting teams.

You’ll contribute to a reliable customer experience, manage documentation, and participate in audits and process improvements in a fast-paced banking environment.

Qualifications

• Support loan servicing and account maintenance per internal policies.
• Strong attention to detail and accuracy in documentation.
• Communicate clearly with internal teams and customers.

Responsibilities

• Process routine loan servicing transactions including payments and updates.
• Perform loan account maintenance and verify data accuracy.
• Respond to servicing inquiries in a timely, professional manner.
• Escalate complex issues to senior staff as needed.
• Maintain documentation and imaging of servicing records.
• Assist with audits, quality control, and cross-training.

Skills

Attention to detail

Organization skills

Verbal and written communication

Customer service orientation

Independent and collaborative work

Microsoft Office

Education

Associate’s degree in finance or business

High school diploma or GED

Tools

Microsoft Office

Job description

Wilson Bank & Trust in Lebanon, TN seeks a Loan Operations Servicing Specialist I to support routine loan servicing and account maintenance. You will handle payments, updates, and inquiries, ensuring accuracy and regulatory compliance while collaborating with lending, documentation and accounting teams.

You’ll contribute to a reliable customer experience, manage documentation, and participate in audits and process improvements in a fast-paced banking environment.