Loan Operations Specialist: Precise Processing & Customer Care

Jefferson Bank; Jefferson City (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Jefferson Bank invites applications for a Loan Operations Specialist to support daily banking operations. The role emphasizes accurate loan documentation, customer service, and account management with a professional demeanor.

You'll perform transactions using the Encore platform, assist with the floorplan program, process advances, and maintain up-to-date customer records. Strong organizational skills and reliability are essential in this on-site position in Jefferson City, MO.

Qualifications

• Experience handling loan documentation and processes.
• Strong customer service skills and client-focused approach.
• Ability to manage customer accounts with accuracy.
• Detail-oriented with strong organizational skills.

Responsibilities

• Answer incoming calls and direct inquiries to the correct department.
• Assist customers with general questions and account information.
• Process loan-related transactions and ensure accuracy.
• Support floorplan program oversight and monitor inventory.
• Process loan advances and update customer records.
• Handle returned mail and maintain contact information.
• Assist with daily mail opening and distribution.

Skills

Loan documentation

Customer service

Account management

Attention to detail

Tools

Encore platform

Job description

Jefferson Bank invites applications for a Loan Operations Specialist to support daily banking operations. The role emphasizes accurate loan documentation, customer service, and account management with a professional demeanor.

You'll perform transactions using the Encore platform, assist with the floorplan program, process advances, and maintain up-to-date customer records. Strong organizational skills and reliability are essential in this on-site position in Jefferson City, MO.