Loan Operations Pro: Client-Focused & Precision-Driven

Centralbancompany; Missouri; On-site; USD 42,000 - 64,000; Full time

Job summary

Centralbancompany in Missouri seeks a Loan Operations Specialist to support daily loan operations, documentation, customer service, and account management in a professional office setting.

You will handle phone support, assist customers, process transactions via Encore, oversee the floorplan program, and manage mail duties, all while maintaining accuracy and confidentiality.

Strong organizational skills, excellent communication, and familiarity with banking systems are required.

Qualifications

• High school diploma or equivalent required.
• Prior banking/financing experience desirable.
• Strong organizational and time management skills.
• Excellent communication and customer service abilities.
• Proficiency in Accu and Encore platforms preferred.
• Attention to detail and confidentiality.

Responsibilities

• Answer incoming calls and direct inquiries to the appropriate departments.
• Assist customers with general inquiries and account information.
• Process financial transactions using the Encore platform with accuracy.
• Assist with floorplan program oversight and inventory monitoring.
• Process loan advances per procedures and timelines.
• Handle returned mail and update customer records.
• Assist with daily opening, sorting, and distribution of mail.
• Perform other duties as assigned by management.

Skills

Customer service

Organization

Time management

Communication

Education

High school diploma

Tools

Accu platform

Encore platform

Job description

Centralbancompany in Missouri seeks a Loan Operations Specialist to support daily loan operations, documentation, customer service, and account management in a professional office setting.

You will handle phone support, assist customers, process transactions via Encore, oversee the floorplan program, and manage mail duties, all while maintaining accuracy and confidentiality.

Strong organizational skills, excellent communication, and familiarity with banking systems are required.