Loan Processing & Services Specialist I

Multipli Federal Credit Union; Jefferson City (MO); On-site; USD 25,278 - 37,911; Full time

Job summary

Multipli Federal Credit Union in Jefferson City, MO is seeking a detail‑oriented loan support specialist to assist members and staff with clerical and administrative tasks related to loans and services. The role involves processing dealer and loan paperwork, handling lien releases, and ensuring accuracy in imaging and record keeping.

You will provide courteous member contact, identify cross‑sell opportunities, and contribute to efficient operation of the loan department.

Qualifications

• Experience: One to twelve months of similar or related experience.
• Education: A high school education or GED.

Responsibilities

• Provides processing support for dealer services and loan department; identifies cross‑sell opportunities.
• Finishes consumer loans for consumer loan officers: filing and releasing liens, tracking UCCs, creating files, obtaining insurance policy, sending payoffs to other creditors, E‑Recording, E‑Oscar/credit bureaus, ordering appraisals and title insurance, working in imaging system and insurance requirements; runs reports and provides basic information on the Monthly Exception Report.
• Files loan documents with the appropriate agencies; completes paid‑out/closed loan report weekly and mails lien releases as required.
• Reviews pledge loans and ensures that pledge accounts have proper holds, auto transfer payments, pledged loan list, sub‑action exception reports for accuracy, errors or discrepancies; investigates and responds to e‑Oscar reporting disputes.
• Manages force‑placed insurance for Consumer Loans, following up with insurance agents after review of the loan officer exception report.
• Receives and screens telephone calls, answers member questions and complaints in a professional manner, maintains and projects Credit Union's professional reputation, records and relays messages.
• Implements actions to improve the group's operating methods and procedures; performs other job‑related duties as assigned.
• Cross‑sells Credit Union services to members; analyzes potential loan opportunities to promote additional loans and financial services.

Skills

Interpersonal Skills

Communication

Time management

Organizational skills

Education

High school diploma or GED

Job description

Multipli Federal Credit Union in Jefferson City, MO is seeking a detail‑oriented loan support specialist to assist members and staff with clerical and administrative tasks related to loans and services. The role involves processing dealer and loan paperwork, handling lien releases, and ensuring accuracy in imaging and record keeping.

You will provide courteous member contact, identify cross‑sell opportunities, and contribute to efficient operation of the loan department.