Banking Operations & Customer Service Specialist

Waterford Bank, N.A.; Toledo (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Waterford Bank, N.A. is seeking a Customer Service Specialist to support Branch Operations - Main. You will perform operational duties in item processing and deposit systems while delivering friendly, accurate service to customers.

Responsibilities include promoting excellent customer service, greeting clients, handling daily transactions, processing deposits, balancing cash drawers, and supporting the supervisor with related tasks. A professional image and confidentiality are essential.

Qualifications

• High School Diploma required; some banking/business college coursework preferred.
• Minimum 5 years of work experience in Bank Operations.
• Ability to handle cash accurately and maintain confidentiality.
• Professional appearance and strong interpersonal skills.
• Solid PC skills and comfort with banking software.

Responsibilities

• Promote excellent customer service and resolve inquiries and problems.
• Acknowledge and greet customers and route requests to appropriate staff.
• Open night deposit and main vault using dual control and document deposits.
• Process deposits delivered by courier and mail; balance cash drawer daily.
• Conduct monthly cash audits and assist supervisor with duties.

Skills

Customer service

Cash handling

Cash drawer balancing

Professional image

Confidentiality

Teamwork

PC skills

Education

High School Diploma

Some banking/ business college courses

Job description

Waterford Bank, N.A. is seeking a Customer Service Specialist to support Branch Operations - Main. You will perform operational duties in item processing and deposit systems while delivering friendly, accurate service to customers.

Responsibilities include promoting excellent customer service, greeting clients, handling daily transactions, processing deposits, balancing cash drawers, and supporting the supervisor with related tasks. A professional image and confidentiality are essential.