Loan Operations Specialist

Mauch Chunk Trust Company; Jim Thorpe (PA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Stability & Growth

Team Environment

Professional Development

Meaningful Work

Job summary

Mauch Chunk Trust is seeking a detail-oriented Loan Operations Specialist to support the loan lifecycle from booking to payoff in a hands-on office role in Jim Thorpe, PA.

You'll process daily transactions, board new loans, maintain documentation, monitor insurance and escrow, track lien perfection, and prepare regulatory reports while delivering accurate data and strong customer service.

Qualifications

• 2–3 years in loan operations, loan servicing, or lending support.
• High school diploma or equivalent required.
• Basic understanding of loan documentation and servicing processes.

Responsibilities

• Process daily loan transactions including payments, advances, wires, and internal transfers.
• Board new loans and enter accurate data into core system.
• Review loan files post-booking for completeness and accuracy.
• Maintain loan documentation, scanning, imaging, and file organization.
• Monitor insurance coverage and escrow accounts per bank policy.
• Track lien perfection and follow up as needed.
• Process loan payoffs and prepare required documentation.
• Respond to customer inquiries related to loan accounts.
• Complete regulatory and internal reports weekly, monthly, and annually.
• Assist with data research, reporting, and process improvements.

Skills

Attention to detail

Organizational skills

Time management

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Core banking systems

Job description

Are you a detail-driven professional who thrives behind the scenes ensuring everything runs smoothly? We're looking for a Loan Operations Specialist to join our team and play a critical role in supporting the loan lifecycle-from booking to payoff.

This is a great opportunity for someone with lending or servicing experience who enjoys working with data, documentation, and processes while contributing to a high-performing, customer-focused organization.

What You'll Do

• Process daily loan transactions, including payments, advances, wires, and internal transfers
• Board new loans and ensure all loan data is accurately entered into the core system
• Review loan files post-booking to confirm completeness and accuracy
• Maintain loan documentation, including scanning, imaging, and file organization
• Monitor insurance coverage and escrow accounts to ensure compliance with bank policies
• Track lien perfection (titles, mortgages, and UCC filings) and follow up as needed
• Process loan payoffs and prepare required documentation
• Respond to internal and external customer inquiries related to loan accounts
• Complete regulatory and internal reports on a weekly, monthly, and annual basis
• Support compliance with all applicable federal and state lending regulations
• Assist with data research, reporting, and process improvement initiatives

What You Bring

• Experience: 2–3 years in loan operations, loan servicing, or lending support
• Education: High school diploma or equivalent required
• Knowledge:
  • Basic understanding of loan documentation and servicing processes
  • Familiarity with mortgage lending guidelines and compliance requirements
  • Exposure to insurance tracking and escrow administration is a plus
• Technical Skills:
  • Strong computer proficiency (Microsoft Office, core banking systems)
• Strengths:
  • Exceptional attention to detail and accuracy
  • Strong organizational and time management skills
  • Effective communication and customer service abilities
  • Ability to manage multiple priorities in a deadline-driven environment

Why Join Us?

• Stability & Growth – Build your career with a well-established community bank
• Team Environment – Work alongside experienced professionals in a collaborative setting
• Professional Development – Opportunities to expand your skills and grow within the organization
• Meaningful Work – Support lending operations that directly impact local businesses and communities

Work Environment

This position is based in an office setting and involves regular use of computer systems, communication with team members and customers, and management of detailed loan documentation. Occasional lifting of files and extended screen time may be required.

Employment at Mauch Chunk Trust is contingent upon the successful completion of a federal and state criminal background check and a credit check. These checks will be conducted prior to the start of employment to ensure compliance with regulatory and company standards. Any offer of employment is conditional upon passing these background screenings. Failure to meet the required criteria may result in the withdrawal of the employment offer.