Loan Operations & Member Services Associate

Aplusfcu; Austin (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

Aplusfcu in Austin seeks a detail-oriented team player to provide essential support to the lending department. Under supervision, you will process a variety of member requests, maintain accurate records, and assist in maintaining a smooth service culture across departments.

The role requires strong MS Office skills, Excel expertise, and the ability to work independently while adapting to changes. It is a full-time, on-site position supporting daily operations.

Qualifications

• High school diploma or GED required.
• Proficiency in MS Office and Excel.
• Strong communication and problem-solving abilities.

Responsibilities

• Fax daily ACH reports to dealers.
• Respond to secure messages from members via online banking.
• Process loan-related items (TDRs, extensions, alternate payment structures).
• Respond to member loan questions via email and route to appropriate departments.
• Handle SAP and CDD requests and related paperwork.
• Provide administrative support to the lending department.

Skills

MS Office

Excel

Attention to detail

Communication skills

Teamwork

Problem solving

Education

High school diploma or GED

Tools

DocuSign

Imaging software

Check processing software

Job description

Aplusfcu in Austin seeks a detail-oriented team player to provide essential support to the lending department. Under supervision, you will process a variety of member requests, maintain accurate records, and assist in maintaining a smooth service culture across departments.

The role requires strong MS Office skills, Excel expertise, and the ability to work independently while adapting to changes. It is a full-time, on-site position supporting daily operations.