Loan Operations & Compliance Analyst

Compunnel, Inc.; South Jordan (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

Compunnel Inc. is seeking a qualified professional to support the LAL Telephone Hotline, respond to field inquiries, and document loan-related calls in Utah.

The role requires handling loan status questions, processing information within SLAs, and ensuring accurate communication with clients. Ideal candidates will have 3+ years of experience and a Bachelor's Degree, with strengths in Microsoft Office, client services, AML/KYC, and regulatory reporting.

Qualifications

• 3+ years of experience required.
• Bachelor's Degree required.

Responsibilities

• Support the LAL Telephone Hotline by responding to field inquiries such as loan status, outstanding issues, and documenting the nature of the phone calls
• Meet Phone Performance Metrics such as Average Phone Handle Times, Quality/Accuracy, Professionalism, and Adherence to Phone Script
• Review loan application and servicing requests to ensure appropriate information has been provided to conduct a review within Service Level Agreements
• Communicate all missing information needed to progress the loans in the Pipeline
• Reconcile and process monetary transactions as needed including the review of daily reports
• Cross train and be willing to learn new functions outside of your immediate scope in order to flex and provide coverage as needed
• Train other new team members once you become proficient
• Accomplish shared goals of the department and the bank
• Perform other related duties as assigned by management

Skills

Microsoft Office

Client Services

Loan Servicing

Cash Management

AML/KYC

Regulatory Reporting

Business Management

Project Management

Business Analysis

Wealth Management

Mentoring and Coaching

Stakeholder Management

Written and Verbal Communication

Education

Bachelor's Degree

Job description

Compunnel Inc. is seeking a qualified professional to support the LAL Telephone Hotline, respond to field inquiries, and document loan-related calls in Utah.

The role requires handling loan status questions, processing information within SLAs, and ensuring accurate communication with clients. Ideal candidates will have 3+ years of experience and a Bachelor's Degree, with strengths in Microsoft Office, client services, AML/KYC, and regulatory reporting.