Operations Analyst

Compunnel, Inc.; South Jordan (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

Compunnel Inc. is seeking a qualified professional to support the LAL Telephone Hotline, respond to field inquiries, and document loan-related calls in Utah.

The role requires handling loan status questions, processing information within SLAs, and ensuring accurate communication with clients. Ideal candidates will have 3+ years of experience and a Bachelor's Degree, with strengths in Microsoft Office, client services, AML/KYC, and regulatory reporting.

Qualifications

• 3+ years of experience required.
• Bachelor's Degree required.

Responsibilities

• Support the LAL Telephone Hotline by responding to field inquiries such as loan status, outstanding issues, and documenting the nature of the phone calls
• Meet Phone Performance Metrics such as Average Phone Handle Times, Quality/Accuracy, Professionalism, and Adherence to Phone Script
• Review loan application and servicing requests to ensure appropriate information has been provided to conduct a review within Service Level Agreements
• Communicate all missing information needed to progress the loans in the Pipeline
• Reconcile and process monetary transactions as needed including the review of daily reports
• Cross train and be willing to learn new functions outside of your immediate scope in order to flex and provide coverage as needed
• Train other new team members once you become proficient
• Accomplish shared goals of the department and the bank
• Perform other related duties as assigned by management

Skills

Microsoft Office

Client Services

Loan Servicing

Cash Management

AML/KYC

Regulatory Reporting

Business Management

Project Management

Business Analysis

Wealth Management

Mentoring and Coaching

Stakeholder Management

Written and Verbal Communication

Education

Bachelor's Degree

Job description

Job Description

Job Description

Key Responsibilities

• Support the LAL Telephone Hotline by responding to field inquiries such as loan status, outstanding issues, and documenting the nature of the phone calls
• Meet Phone Performance Metrics such as Average Phone Handle Times, Quality/Accuracy, Professionalism, and Adherence to Phone Script
• Review loan application and servicing requests to ensure appropriate information has been provided to conduct a review within Service Level Agreements
• Communicate all missing information needed to progress the loans in the Pipeline
• Reconcile and process monetary transactions as needed including the review of daily reports
• Cross train and be willing to learn new functions outside of your immediate scope in order to flex and provide coverage as needed
• Train other new team members once you become proficient
• Accomplish shared goals of the department and the bank
• Perform other related duties as assigned by management

Required Qualifications

• 3+ years of experience
• Bachelor's Degree

Skills

• Microsoft Office
• Client Services
• Loan Servicing
• Cash Management
• AML/KYC
• Regulatory Reporting
• Business Management
• Project Management
• Business Analysis
• Wealth Management
• Mentoring and Coaching
• Stakeholder Management
• Written and Verbal Communication

Schedule

Start date: 2026-10-08

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.