Loan Servicing & Compliance Specialist

Paycom - ATS; Knoxville (TN); On-site; USD 36,000 - 54,000; Full time

Job summary

Paycom - ATS in Knoxville, TN is seeking a Loan Servicing Support professional to manage the bank's loan portfolio. Responsibilities include booking loans, posting transactions, handling payments, payoffs, and charge-offs, and maintaining documentation with strict retention policies.

The role emphasizes accuracy, regulatory awareness, and proactive customer service for payments, reports, and disputes within a structured loan operations team.

Qualifications

• Required: High school diploma or equivalent.
• 1–2 years of loan servicing, loan operations, or loan processing experience.
• Preferred: BS degree in Finance or related field.
• Understanding of loan processing function and applicable guidelines/regulations.

Responsibilities

• Book new loans in core software with accurate entry.
• Post and reverse loan transactions; process charge-offs and wires.
• Review and maintain loan documentation and retention.
• Maintain loan servicing activities including renewals, modifications, and payoffs.
• Support customer service for payments, billing, reports, and disputes.

Skills

English communication

Education

High school diploma or equivalent

BS in Finance or related field (preferred)

Job description

Paycom - ATS in Knoxville, TN is seeking a Loan Servicing Support professional to manage the bank's loan portfolio. Responsibilities include booking loans, posting transactions, handling payments, payoffs, and charge-offs, and maintaining documentation with strict retention policies.

The role emphasizes accuracy, regulatory awareness, and proactive customer service for payments, reports, and disputes within a structured loan operations team.