Loan Officer Assistant - Remote

Knock; Atlanta (GA); Remote; USD 51,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, & vision benefits

401K

Paid time off

Professional development stipend

Parental leave

Job summary

Knock is a fully remote-first company based in the United States, dedicated to transforming the homebuying journey. We offer the Knock Bridge Loan and a remote-enabled, people-first culture.

This role supports loan officers from application to closing, with a focus on documentation, pre-approvals, and customer service in a fast-paced environment. The position requires at least 1 year in mortgage support, an NMLS license (or ability to obtain), and experience with loan origination tools.

Qualifications

• 1+ year experience as a Mortgage Loan Originator or Sales Assistant (Loan Officer Assistant).
• Active NMLS license or ability to acquire within 90 days of hire.
• Experience using LOS, Meridian Link, Blend and/or Google Suite required.
• Comfortable working in a fast-paced, fully remote startup environment.
• Team player and communicator delivering excellent customer service.

Responsibilities

• Gather required documentation to complete loan applications.
• Help borrowers become pre-approved for the Knock Bridge Loan.
• Manage 200+ loan applications per month per loan officer.
• Ensure submission requirements are met before disclosures.
• Follow up on disclosed loans to ensure timely signatures.
• Assist Loan Officers and Loan Assistants with borrower requests.
• Assign new loan files to Loan Officers.

Skills

NMLS license

Remote work

Customer service

Communication

Mortgage software

Education

High school diploma or equivalent

Tools

LOS

Meridian Link

Blend

Google Suite

Job description

Knock is redefining the home buying and selling experience, and we’re only getting started! We’re a passionate team of industry experts who knew there had to be a better, simpler way for people to navigate the journey between homes. That people-first mindset is core to how we operate, and why Knock has been honored as one of Inc.’s Best Workplaces six times in the past seven years.

We bring that mindset into the work we do every day. The Knock Bridge Loan™ empowers homebuyers to ‘buy before they sell’, by unlocking the equity in their current home, giving them greater convenience, certainty, and competitiveness.

Founded in 2015, Knock has grown into a trusted partner for thousands of homebuyers and a network of 60,000+ loan officers and agents across the country. Backed by top investors like Foundry Group, Trinity Capital, and the National Association of Realtors, we’ve built a reputation for innovation and trust, earning 900+ five-star Zillow and Trustpilot reviews and an A+ BBB rating.

Join our growing team and help shape the future of homebuying! To learn more, visit Knock.com

Loan Officer Assistant "Sales Assistant"

Here at Knock we call our Loan officer Assistant, Sales Assistant, in this position you will support the customer journey from application to initial disclosures, provide an overview of Knock’s products and programs, and assist Loan Officers by seeing customers through to a successful closing.

What You’ll Do

• Assist Loan Officers by gathering required documentation to complete the loan application
• Work with borrowers and partners to help borrowers become pre‑approved for the Knock Bridge Loan
• Successful and effective pipeline management consisting of 200+ loan applications per month, per loan officer
• Ensure minimum submission requirements and documents are met prior to submitting loans for disclosure
• Follow up on disclosed loans to ensure they are signed in a timely manner.
• Assist both Loan Officers and Loan Assistants with any borrower requests
• Assist in assigning new loan files to Loan Officers
• Understanding of TRID guidelines and Loan Estimates
• Work with internal risk and loan officers to ensure loans are properly set up and documented in Encompass
• Excellent customer service is second nature, with a natural inclination to assist others
• A quick study and self‑starter: taking initiative and learning quickly in a remote, tech‑enabled environment is critical to success
• Collegially competitive: meet or exceed individual quotas and expected company metrics while also sharing what is and isn’t working with an understanding that a rising tide lifts all ships
• Responsive to internal stakeholders and external customer needs, leaving no email unresponded and no voicemail unreturned
• Comfortable working autonomously- you search for your answer before asking a question
• Promote a culture that puts People First, with an emphasis on best‑in‑class customer service from lead to closing
• Continually learn, grow, and expand your knowledge of mortgage origination sales
• Take on ad‑hoc projects as they arise & always be willing to support your team where they need you

What You’ll Bring

• 1+ year experience as a Mortgage Loan Originator or Sales Assistant (Loan Officer Assistant)
• Active NMLS license or ability to acquire an NMLS license within the first 90 days of hire
• Experience using LOS, Meridian Link, Blend and/or Google Suite required
• You are comfortable with change and working in a fast‑paced, fully remote startup environment
• You are a team player and a fantastic communicator (written and verbal) - naturally inclined to deliver amazing customer service
• Ability to review and interpret internal guidelines
• Process oriented with a keen eye for detail
• Belief in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous
• Have proven success working 100% remote in prior positions & are experienced working with a distributed, national team
• Education: High school diploma or equivalent

Physical Requirements

• Set up and constantly operate a computer
• Communicate and exchange accurate information to others via telephone or internet video applications

The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation.

Compensation and Benefits

Our Compensation Philosophy: As a fully remote (U.S.-based) workforce, our goal is to ensure that all Knockstars are fairly compensated. The salary range below is a good faith estimate for this position and is provided in accordance with applicable state and local pay transparency laws.

The base salary range for this position is $51,000–$56,000 USD. In addition, this role is eligible for an uncapped incentive plan (bonus).

This job posting will expire December 31,2026.

Offer & Employment Terms

The actual offer, reflecting the total compensation package & benefits, will be at the company’s sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations. The company also reserves the right to amend or modify this job description, employee perks, and benefits at any time. Employees eligible for bonus and/or commission will be provided details in the offer letter.

Why Knock

Purpose-Driven Work: Your contributions will improve the homeownership journey for thousands of individuals and families.

Remote-First Flexibility: Work from anywhere in the U.S. with a flexible, people-first approach.

Innovative Culture: Collaborate with curious, talented colleagues in a supportive, growth-oriented environment. To learn more about the culture at Knock, view our POPSICLE values.

Commitment to Inclusion: We are dedicated to creating diverse teams and an inclusive, respectful culture where everyone belongs.

Enjoying Life & Making an Impact

Since our founding in 2015, Knock has and continues to offer a 100% remote work culture

• Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment
• Flexible Paid Time Off for full time employees
• Paid parental leave for all full time employees:
• 12 weeks paid parental leave for the birthing parent
• 6 weeks paid parental leave for the non-birthing parent
• One thousand annually for professional development
• Life, AD&D and Disability insurance for full time employees
• 401K (noncontributory by Knock) for all employees
• $75 monthly allowance for health & wellness
• Up to $400 monthly for a co-working space for eligible employees
• $100 monthly allowance for home internet, mobile phone or other communication devices
• $2,500 referral bonus for eligible employees

Equal Opportunity Employer

Knock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws.

Knock, and its subsidiaries, are committed to creating a diverse, inclusive, and equitable environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws.

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