Loan Assistant - Remote

Knock; Atlanta (GA); Remote; USD 45,000 - 61,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Parental leave

Professional development

401K

Job summary

Knock is a remote-first company redefining home financing, seeking a Loan Assistant to support the customer journey from application to funding. You will help with documentation, disclosures, and timely closings while upholding exceptional customer service.

This fully remote role requires 1+ year(s) in mortgage ops, an NMLS license within 90 days if not already held, and comfort with a distributed national team. Salary is disclosed in the posting.

Qualifications

• 1+ years of mortgage operations and/or processing experience.
• Experience using a LOS, Blend and/or Google Suite.
• Ability to work in a fast-paced, remote startup environment.

Responsibilities

• Gather required documentation to submit loan files for processing/underwriting.
• Obtain Initial Closing Disclosure signatures to meet on-time closings.
• Manage a pipeline with 30 loan closings per month.
• Disclose and revise Loan Estimates within 24-48 hours of receiving loan info.
• Support team with borrower requests and ensure responsive communication.

Skills

Mortgage operations

Remote work

Customer service

Communication skills

Documentation review

Education

High school diploma or equivalent

Tools

LOS

Blend

Google Suite

Job description

Knock is redefining the home buying and selling experience, and we’re only getting started! We’re a passionate team of industry experts who knew there had to be a better, simpler way for people to navigate the journey between homes. That people-first mindset is core to how we operate, and why Knock has been honored as one of Inc.’s Best Workplaces six times in the past seven years.

We bring that mindset into the work we do every day. The Knock Bridge Loan™ empowers homebuyers to ‘buy before they sell’, by unlocking the equity in their current home, giving them greater convenience, certainty, and competitiveness.

Founded in 2015, Knock has grown into a trusted partner for thousands of homebuyers and a network of 60,000+ loan officers and agents across the country. Backed by top investors like Foundry Group, Trinity Capital, and the National Association of Realtors, we’ve built a reputation for innovation and trust, earning 900+ five-star Zillow and Trustpilot reviews and an A+ BBB rating.

Join our growing team and help shape the future of homebuying! To learn more, visit Knock.com

Loan Assistant - Remote

As a fully remote Loan Assistant, you will support the customer journey from application to funding, provide an overview of Knock’s products and programs, and assist with seeing customers through to a successful closing.

• Assist the process by gathering required documentation to successfully submit the loan file for processing/underwriting and obtaining Initial Closing Disclosure signatures to meet on-time closings
• Successful and effective pipeline management consisting of 30 loan closings per month
• Complete Patriot Act based on customer ID
• Ensure minimum submission requirements and documents are met prior to submitting loans to processing
• Assist other team members with any borrower requests
• Understanding of TRID to compliantly issue initial disclosures and revised Loan Estimates within 24-48 hours of receiving loan
• Experience with condo approval requirements including requesting documents and reviewing documents to ensure all relevant questions are completed
• Excellent customer service is second nature, with a natural inclination to assist others
• A quick study and self-starter: taking initiative and learning quickly in a remote, tech-enabled environment is critical to success
• Collegially competitive: meet or exceed individual quotas and expected company metrics while also sharing what is and isn’t working with an understanding that a rising tide lifts all ships
• Responsive to internal stakeholders and external customer needs, leaving no email unresponded and no voicemail unreturned
• Comfortable working autonomously: able to follow guides, job aids, and scripts to complete tasks such as gathering loan documentation and disclosing loan files - you search for your answer before asking a question
• Promote a culture that puts People First, with an emphasis on best-in-class customer service from lead to closing
• Continually learn, grow, and expand your knowledge of the mortgage origination process
• Take on ad-hoc projects as they arise & always be willing to support your team where they need you

Qualifications - You’ll bring:

• 1+ years of experience in mortgage operations and/or processing
• Active NMLS license or ability to acquire an NMLS license within the first 90 days of hire
• Experience using a LOS, Blend and/or Google Suite required
• You are comfortable with change and working in a fast-paced, startup environment
• You are a team player and a fantastic communicator (written and verbal) - naturally inclined to deliver amazing customer service
• Ability to review and interpret internal guidelines
• Process oriented with a keen eye for detail
• Belief in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous
• Have proven success working 100% remote in prior positions & are experienced working with a distributed, national team
• Education: High school diploma or equivalent

Physical Requirements:

• Set up and constantly operate a computer
• Communicate and exchange accurate information to others via telephone or internet video applications

The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation.

Our Compensation Philosophy:

As a fully remote (U.S.-based) workforce, our goal is to ensure that all Knockstars are fairly compensated. Please note that the salary range information that follows is a good faith estimate for this position provided pursuant to the Colorado Equal Pay for Equal Work Act for Colorado applicants. The salary for this position is: $53,000 USD + incentive plan (bonus).

This job posting will expire December 31, 2026.

Offer & Employment Terms

The actual offer, reflecting the total compensation package & benefits, will be at the company’s sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations. The company also reserves the right to amend or modify this job description, employee perks, and benefits at any time. Employees eligible for bonus and/or commission will be provided details in the offer letter.

Why Knock

Purpose-Driven Work

Your contributions will improve the homeownership journey for thousands of individuals and families.

Remote-First Flexibility

Work from anywhere in the U.S. with a flexible, people-first approach.

Innovative Culture

Collaborate with curious, talented colleagues in a supportive, growth-oriented environment. To learn more about the culture at Knock, view our POPSICLE values.

Commitment to Inclusion

We are dedicated to creating diverse teams and an inclusive, respectful culture where everyone belongs.

Enjoying Life & Making an Impact

100% remote work culture

Since our founding in 2015, Knock has and continues to offer a 100% remote work culture.

Benefits

• Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment
• Flexible Paid Time Off for full time employees
• Paid parental leave for all full time employees:
  • 12 weeks paid parental leave for the birthing parent
  • 6 weeks paid parental leave for the non-birthing parent
• One thousand annually for professional development
• Life, AD&D and Disability insurance for full time employees
• 401K (noncontributory by Knock) for all employees
• $75 monthly allowance for health & wellness
• Up to $400 monthly for a co-working space for eligible employees
• $100 monthly allowance for home internet, mobile phone or other communication devices
• $2,500 referral bonus for eligible employees

Equal Opportunity Employer

Knock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws.

Knock, and its subsidiaries, are committed to creating a diverse, inclusive, and equitable environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws.

Internal Applicants

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Remote Culture & Company Mission

We are proud to be a remote, distributed company with employees across 17 states and counting. This is an amazing opportunity to be an integral part of building a multi-billion dollar consumer brand in an industry that is long overdue for a new way of doing things. You will be working with a passionate team that is disrupting the status quo.

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