Loan Officer Assistant

Vensure Employer Solutions; Farmington Hills (MI); On-site; USD 30,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

401(k)

In-House Mortgage Training

Loan Product Education

Systems & Software Training

Licensing Education

Licensing Support

Job summary

Northgate Mortgage LLC in Farmington Hills, MI seeks a Loan Officer Assistant to support loan officers throughout the mortgage lifecycle. This commission-only role emphasizes communication with borrowers, document collection, and file management, with no guaranteed hourly wage.

Ideal candidates are customer-service oriented, detail-driven, and able to juggle multiple files, calls, and deadlines, with growth potential into Licensed Loan Officer roles and ongoing training.

Qualifications

• Excellent verbal and written communication skills.
• Detail-oriented with high accuracy.
• Comfortable in a fast-paced production environment.
• Experience collecting documents and tracking follow-ups.
• Strong customer service mindset.
• Willingness to work in a commission-only structure.

Responsibilities

• Support Loan Officers throughout the mortgage process.
• Communicate with borrowers regarding documentation requirements.
• Collect and organize loan-related documentation.
• Track borrower follow-ups and outstanding conditions.
• Manage multiple active loan files simultaneously.
• Handle inbound and outbound customer calls.
• Maintain detailed and accurate records.
• Assist with loan application setup and file organization.
• Coordinate with borrowers, processors, and internal teams.
• Ensure timely document collection and submission.
• Maintain confidentiality of borrower financial information.
• Learn mortgage products, company systems, and compliance requirements.

Skills

Verbal communication

Written communication

Phone presence

Organization

Multitasking

Attention to detail

Customer service

Confidentiality

Job description

Loan Officer Assistant — Northgate Mortgage LLC

• Location~ Farmington Hills, MI
• Nearby areas~ Novi, Livonia, Southfield, West Bloomfield, Commerce Township, Farmington, Northville, Plymouth, Canton, Dearborn, Royal Oak, Troy, Birmingham, Warren, Sterling Heights, Detroit, Waterford, Auburn Hills, Rochester Hills, Madison Heights
• Compensation~ Commission-Only
• No guaranteed hourly wage or base salary
• Earnings tied to loan activity, assigned production, and/or closed transactions
• Strong earning potential for high-performing team members
• Opportunity to grow into Licensed Loan Officer roles
• About Northgate Mortgage~
• Full range of residential and commercial financing solutions including Conventional, FHA, VA, Refinancing, Cash-Out Refinancing, Reverse Mortgages, Construction Loans, and Investment Property Financing
• Focus on personalized borrower support from application through closing
• Role Summary~
• Support mortgage origination by coordinating borrower communication, collecting required documents, managing loan files, tracking follow-ups, and assisting loan officers throughout the loan lifecycle
• Key Responsibilities~
• Support Loan Officers throughout the mortgage process
• Communicate with borrowers regarding documentation requirements
• Collect and organize loan-related documentation
• Track borrower follow-ups and outstanding conditions
• Manage multiple active loan files simultaneously
• Handle inbound and outbound customer calls
• Maintain detailed and accurate records
• Assist with loan application setup and file organization
• Coordinate with borrowers, processors, and internal teams
• Ensure timely document collection and submission
• Maintain confidentiality of borrower financial information
• Learn mortgage products, company systems, and compliance requirements
• Required Qualifications~
• Strong verbal and written communication skills
• Excellent phone presence
• Strong organizational and multitasking abilities
• Ability to manage multiple borrower files simultaneously
• Detail-oriented with high accuracy
• Comfortable making inbound and outbound calls
• Experience collecting documents and tracking follow-ups
• Strong customer service mindset
• Ability to maintain confidentiality of financial information
• Comfortable working in a fast-paced production environment
• Willingness to learn mortgage products, compliance guidelines, and internal systems
• Comfortable working in a commission-only compensation structure
• Reliable, motivated, and highly accountable
• Preferred Experience~
• 1+ years of customer service experience
• Administrative support experience
• Sales support experience
• Mortgage, banking, lending, real estate, or financial services experience
• Benefits (Available After 90 Days — Eligible Employees)~
• Health Insurance
• 401(k)
• In-House Mortgage Training
• Loan Product Education
• Systems & Software Training
• Potential Company-Sponsored Licensing Education
• Potential Company-Paid MLO Licensing Support
• Career advancement path to Licensed Loan Officer