Loan Officer

Greenly Mortgage; Cleveland (OH); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Greenly Mortgage in Cleveland, OH, seeks a full-time Loan Officer to join our hybrid team. You will consult with prospective and current clients, explain mortgage products, and guide them through the loan application process, from initial contact to closing.

You will originate loans, collect and review documents, coordinate with underwriting and processing, maintain records, and manage a client pipeline while building referral networks.

Qualifications

• Experience as a Loan Officer with mortgage product knowledge.
• Finance background with debt-to-income and credit review.
• Underwriting principles knowledge and collaboration.
• Strong customer service, clear communication, and client support.
• Proven originations from prospecting to closing.
• State mortgage licensing or eligibility to obtain.
• Strong organization, detail orientation, multi-file management.
• Comfort with digital tools and LOS/online platforms.
• Commitment to equitable, non-discriminatory lending.
• Bachelor/Associate degree preferred; relevant experience accepted.

Responsibilities

• Originate mortgage loans and manage a pipeline.
• Collect and review documentation.
• Coordinate with underwriting and processing teams.
• Ensure loans meet regulatory and company standards.
• Maintain accurate records and provide timely updates to clients and internal stakeholders.
• Build and maintain referral relationships.
• Uphold high ethical standards.
• Deliver a positive client experience.

Skills

Loan Origination

Financial Analysis

Underwriting collaboration

Customer Service

Originations pipeline

Regulatory Compliance

Organization & Deadlines

Digital Tools

Integrity & Ethics

Education/Experience mix

Education

Bachelor’s or Associate in business/finance

Tools

Loan Origination Systems

Online Application Platforms

Job description

Company Description

Greenly Mortgage is a modern mortgage lender focused on combining deep financing expertise with a strong commitment to client savings. The company is built around mortgage specialists who understand that home loans and refinances are important milestones in each client’s life, not just financial products. Using advanced technology, Greenly delivers low rates, transparent pricing, and an easy online application experience. The team emphasizes clear communication, guidance, and responsive service to support clients through every step of the homeownership journey.

Role Description

This full-time Loan Officer role is a hybrid position based in Cleveland, OH, with a mix of in-office and work-from-home flexibility. The Loan Officer will consult with prospective and current clients to understand their financial goals, explain mortgage products, and guide them through the loan application process. Responsibilities include originating mortgage loans, collecting and reviewing documentation, coordinating with underwriting and processing teams, and ensuring loans meet regulatory and company standards. The role also involves maintaining accurate records, managing a pipeline of applications, and providing timely updates to clients and internal stakeholders. Loan Officers are expected to build and maintain referral relationships, uphold high ethical standards, and deliver a consistently positive client experience.

Qualifications

Training is availible if new to the industry. Must complete NMLS training and licensing requirements as part if the training.

• Experience as a Loan Officer, with a strong understanding of mortgage products and lending processes.


• Solid foundation in Finance and related financial analysis, including debt-to-income evaluation and credit review.


• Knowledge of Underwriting principles and ability to collaborate effectively with underwriting teams.


• Proven Customer Service skills, including clear communication, active listening, and client support throughout the loan lifecycle.


• Demonstrated success in Loan Origination, from prospecting and qualification through closing.


• Relevant state mortgage licensing (or eligibility to obtain), and familiarity with applicable regulations and compliance requirements.


• Strong organizational skills, attention to detail, and ability to manage multiple files and deadlines in a fast-paced environment.


• Comfort with digital tools, loan origination systems, and online application platforms.


• High level of integrity, professionalism, and commitment to equitable, non-discriminatory lending practices.


• Associate or bachelor’s degree in business, finance, or a related field preferred; equivalent professional experience considered in sales or client facing customer service jobs.