Loan IQ Production Support

Experis; Charlotte (NC); Hybrid; USD 76,000 - 108,000; Full time

Job summary

Experis is seeking a Loan IQ Production Support Specialist to join our team in Charlotte, NC or Irving, TX. The role focuses on hands-on production support for Loan IQ in a fast-paced, regulated environment.

The ideal candidate will troubleshoot both frontend and backend issues, work with Operations, Technology, and Support, and be deeply knowledgeable in Loan IQ servicing and closings. Hybrid role with 3 days in office.

Qualifications

• Extensive hands-on experience supporting Loan IQ in production.
• Strong understanding of Loan IQ architecture, processes, and data flows.
• Proven ability to troubleshoot frontend and backend issues.
• Operations background in Loan Closing or Loan Servicing.
• Experience coordinating with Operations, Technology, and Support.

Responsibilities

• Provide production support ensuring system stability and timely resolution.
• Troubleshoot front-end and back-end Loan IQ issues.
• Serve as SME for Loan IQ functionality related to servicing and closings.
• Collaborate with Operations to align solutions with workflows.
• Analyze incidents and determine root causes for fixes.
• Support deployments and documentation as needed.

Skills

LoanIQ LIQ

Production support

Troubleshooting

Operations background

Job description

$67.0/hourly Posted 4 days ago Less than 10 applies

Experis

Charlotte, NC 28262

*NOC2C - W2 ONLY*
*H1B visa sponsorships are NOToffered for this position. Additionally, CPT/OPT visas are NOTaccepted by this client.*

Title: Loan IQ Production Support

Accepted Locations: Charlotte, NC and Irving, TX (hybrid – 3 days/week in office required)

Contract Term: 24 months, with potential to convert to full-time with the client

Pay Rate: $67.00/hour – rate exceptions are possible, depending on candidate experience

Overview:

We are seeking aLoan IQ Product Support Specialistwith deep, hands‑on expertise supporting Loan IQ (LIQ) in a production environment. This role is ideal for someone with a strongoperations background(Closing and Servicing) who understands both thetechnical and functional sidesof Loan IQ and can troubleshoot issues across the full application stack.
The ideal candidate is highly experienced in identifying, diagnosing, and resolving Loan IQ application issues from both thefront‑end user experience and back‑end system perspective, working closely with operations, technology, and support teams.

Key Responsibilities:

• Provideproduction support for the Loan IQ (LIQ) application, ensuring system stability and timely issue resolution.
• Troubleshoot and resolvefront‑end and back‑end Loan IQ issues, including data, processing, and configuration problems.
• Serve as a subject matter expert for Loan IQ functionality related toloan servicing and closings.
• Partner closely withOperations teamsto understand business impacts and ensure solutions align with servicing and closing workflows.
• Analyze incidents, defects, and inquiries to determine root causes and recommend long‑term fixes.
• Support issue remediation, enhancements, and deployments related to Loan IQ.
• Collaborate with technology, vendors, and downstream teams to ensure smooth handoffs and resolutions.
• Assist with documentation, knowledge transfer, and operational readiness as needed.

Required Qualifications (Must‑Haves):

• Extensive hands‑on experience supporting Loan IQ (LIQ)in a production or product support role.
• Strong understanding ofLoan IQ architecture, processes, and data flows.
• Proven ability to troubleshoot and resolve issues from both theapplication front end and back end.
• Operations background is a must, specifically within:
  • LoanClosing
  • LoanServicing
• Experience working closely with Operations, Technology, and Support teams in a financial services environment.

Preferred Qualifications:

• Experience supporting Loan IQ upgrades, patches, or enhancements.
• Familiarity with incident management, defect tracking, and exception handling processes.
• Background in commercial lending, corporate lending, or syndicated loan environments.
• Strong communication skills with the ability to translate technical issues into business‑friendly language.

Ideal Candidate Profile:

• Deep Loan IQ expert who understands bothhow the system works and how the business uses it
• Operationally minded with firsthand experience in closing and servicing activities
• Comfortable navigating production issues in a fast‑paced, highly regulated environment
• Proactive, detail‑oriented, and solution‑focused”

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought‑after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.

$67.0/hourly Posted 4 days ago Less than 10 applies