Loan Consultant II - Elevate Customer Experience

Lendmark Financial Services LLC; Danville (KY); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Quarterly incentive compensation

Office environment

Job summary

LENDMARK FINANCIAL SERVICES LLC is seeking a Loan Consultant II in Kentucky to deliver an exceptional customer experience while providing personal loan solutions. The role emphasizes building a customer base via sales, loan extensions and merchant referrals.

The position focuses on creating a positive customer experience, generating business, ensuring compliance, meeting monthly goals, and maintaining accurate records.

Qualifications

• High School Diploma or GED required.
• 2–4+ years consumer finance or related experience.
• Cash handling, computer skills and customer service are essential.
• Ability to work with minimum supervision.
• Excellent communication skills.
• Proficient in Microsoft Windows, Excel and Word.

Responsibilities

• Greet, assist and solicit individuals entering the office and by phone; process verifications and record information.
• Process payments, distributions, and make loan recommendations.
• Approve loans up to lending limits and close loans.
• Handle collection accounts via calls and in-person visits.
• Prepare reports, documents, and maintain records; operate cash drawer and deposits.
• Market branch products and services to individuals.

Skills

Customer service

Cash handling

Communication skills

Microsoft Windows

Excel

Word

Bilingual (Spanish/English)

Education

High School Diploma or GED

Associates or Bachelor's Degree

Tools

Microsoft Windows

Excel

Word

Job description

LENDMARK FINANCIAL SERVICES LLC is seeking a Loan Consultant II in Kentucky to deliver an exceptional customer experience while providing personal loan solutions. The role emphasizes building a customer base via sales, loan extensions and merchant referrals.

The position focuses on creating a positive customer experience, generating business, ensuring compliance, meeting monthly goals, and maintaining accurate records.