Loan Consultant II - Customer Experience & Growth

Lendmark Financial Services LLC; Fayetteville (NC); On-site; USD 38,000 - 58,000; Full time

Job summary

Lendmark Financial Services is seeking a Loan Consultant II to provide exceptional customer experience while delivering personal loan solutions. The role emphasizes building a customer base through sales, loan extensions, and merchant referrals.

Success relies on creating a positive customer experience, driving business, ensuring compliance, and meeting monthly goals with accuracy. The position is based in a fast-paced, high-growth environment with opportunities to contribute to a nationwide

Qualifications

• High School Diploma or GED from accredited institution
• 2-4+ years consumer finance or related experience
• Cash handling
• computer skills
• customer service skills
• Ability to work with minimum supervision
• Excellent communication skills
• Proficient working knowledge of Microsoft Windows, Excel and Word Applications

Responsibilities

• Greet, assist and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained.
• Process payments, distributions, and make recommendations regarding loan approvals.
• Approve loans up to established lending limits and complete loan closings.
• Handle account activities related to collection accounts, including phone calls and face to face communications with customers.
• Prepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch.
• Actively market all branch products and services to individuals.
• Perform all other duties as assigned by management.

Skills

Customer service

Excellent communication

Cash handling

Computer skills

Ability to work with minimum supervise

Proficient Windows/Excel/Word

Education

Associates or Bachelor’s Degree

High School Diploma or GED

Tools

Microsoft Windows

Excel

Word

Job description

Lendmark Financial Services is seeking a Loan Consultant II to provide exceptional customer experience while delivering personal loan solutions. The role emphasizes building a customer base through sales, loan extensions, and merchant referrals.

Success relies on creating a positive customer experience, driving business, ensuring compliance, and meeting monthly goals with accuracy. The position is based in a fast-paced, high-growth environment with opportunities to contribute to a nationwide