Loan Collections & Customer Care Specialist I

Fsbwa; Mountlake Terrace (WA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Full medical, dental, and vision

Life insurance

Long‑term disability insurance

401K matching program

Paid sick and vacation time

Job summary

1st Security Bank in Mountlake Terrace, WA is seeking an analytical Loan Servicing Clerk to manage past-due accounts and implement efficient payment processing. The role emphasizes delivering outstanding customer service via phone and email while maintaining accuracy across servicing systems.

The ideal candidate will handle collection calls, process Check by Phone and Cash Advances, and answer customer inquiries with a professional, detail‑driven approach.

Qualifications

• High school diploma or equivalent.
• At least one year experience within a financial institution preferred.
• Ability to work well in a fast-paced team environment.
• Proficient with MS Office products.

Responsibilities

• Provides exceptional customer service via phone, email, and internal department interaction.
• Demonstrates a strong attention to detail in all daily functions and the ability to perform the same daily tasks without losing focus.
• Responsible for incoming and outgoing collection phone calls on past due loans daily.
• Processes Check by Phone payments and Cash Advance payments over the phone daily.
• Answers general loan questions from customers via phone and email daily.
• Reviews loans for accuracy between loan servicing systems daily.

Skills

Customer service

Attention to detail

Communication skills

Education

High school diploma or equivalent

Tools

MS Office

Job description

1st Security Bank in Mountlake Terrace, WA is seeking an analytical Loan Servicing Clerk to manage past-due accounts and implement efficient payment processing. The role emphasizes delivering outstanding customer service via phone and email while maintaining accuracy across servicing systems.

The ideal candidate will handle collection calls, process Check by Phone and Cash Advances, and answer customer inquiries with a professional, detail‑driven approach.