Customer-Focused Loan Collections Specialist I

1st Security Bank of Washington; Mountlake Terrace (WA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, dental and vision

Life insurance

Long-term disability

401K

Paid sick leave

Paid vacation

Job summary

1st Security Bank of Washington is seeking a Loan Servicing professional to collect on past due and charged-off accounts while delivering exceptional service to customers. The role emphasizes accuracy, responsiveness, and teamwork to WOW internal and external clients daily.

You will handle phone and email communications, process payments, review loans for accuracy, and support other Loan Servicing teams. A high school diploma and MS Office proficiency are required, with banking experience

Qualifications

• High school diploma or equivalent; 1 year experience in a financial institution preferred.
• Knowledge of Bank Secrecy Act and AML policies preferred.
• Proficient with MS Office products.
• Ability to work well in a fast-paced team environment.

Responsibilities

• Provides exceptional customer service via phone, email, and internal department interaction.
• Demonstrates strong attention to detail in daily tasks.
• Responsible for incoming/outgoing collection calls on past due loans.
• Processes Check by Phone payments and Cash Advance payments over the phone.
• Answers general loan questions from customers via phone and email.

Skills

Customer service

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

1st Security Bank of Washington is seeking a Loan Servicing professional to collect on past due and charged-off accounts while delivering exceptional service to customers. The role emphasizes accuracy, responsiveness, and teamwork to WOW internal and external clients daily.

You will handle phone and email communications, process payments, review loans for accuracy, and support other Loan Servicing teams. A high school diploma and MS Office proficiency are required, with banking experience