Loan Servicing - Mortgage Representative I

1st Security Bank of Washington; Mountlake Terrace (WA); On-site; USD 27,552 - 28,929; Full time

Benefits offered by this job

Full medical, dental, and vision coverage

Life insurance

Long-term disability insurance

401K matching program

Paid sick and vacation time

Job summary

A leading financial institution in Mountlake Terrace is seeking a Loan Servicing - Mortgage Representative I. This entry-level position involves processing tasks related to mortgage loans and providing exceptional customer service. Applicants should have strong attention to detail and proficiency in Microsoft Office. The role offers an inclusive workplace with a commitment to community values. The salary ranges from $20 to $21 per hour, and the position is full-time, focusing on customer service.

Qualifications

• Ability to work well in a fast-paced team environment.
• Proficient in Microsoft Office products.
• Typing speed of 45+ WPM.

Responsibilities

• Process various tasks related to mortgage loan servicing.
• Provide exceptional customer service via phone and email.
• Ensure accuracy in data entry and task completion.
• Review and audit tasks for quality control.

Skills

Customer Service

Attention to Detail

Team Collaboration

Microsoft Office Proficiency

Education

High school graduate or equivalent

Job description

Loan Servicing - Mortgage Representative I

Apply for the Loan Servicing - Mortgage Representative I role at 1st Security Bank of Washington. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all.

If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 10 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.

Position Summary

Responsible for processing a variety of tasks related to the servicing of mortgage loan products by the Loan Servicing Department. We are looking for a highly motivated individual who shares our vision to “WOW” both internal and external customers with exceptional customer service; comes to work every day with a “Smart, Driven, and Nice” attitude; approaches each task with a strong attention to detail; and works together with other team members to ensure all Loan Servicing responsibilities are completed daily.

Essential Duties and Responsibilities

• Provides exceptional customer service via phone, email, and internal department interaction
• Demonstrates a strong attention to detail in all daily functions and the ability to perform repetitive daily tasks while maintaining focus and accuracy
• Processes uploads for a variety of mortgage loans, including uploading data to the loan servicing system, funding the loan, and archiving supporting documentation. Mortgage products include 1st Mortgages, 2nd Mortgages, Bridge Loans, and HELOCs.
• Processes setup, change, and cancellation requests for automatic payments
• Processes address change requests
• Reviews and audits all tasks processed by the team for quality control and to verify data and monetary integrity
• Introduction to processing of Subordination requests
• Prints and mails notices and statements including rate change notices for ARM loans
• Performs other duties and tasks as assigned

Benefits and Perks

• Full medical, dental, and vision coverage for individual or family plan.
• Life insurance.
• Long-term disability insurance.
• 401K matching program.
• Paid sick and vacation time.

Core Values

• Relationship Driven – we strive to “WOW” (surprise, excite and delight) each other and our customers.
• Ethical – fair, honest and act with integrity.
• Lead by Example – maintain a positive attitude, show respect for others, and have some fun!
• Accountable – we take our responsibilities seriously and we meet our commitments with urgency.
• Team Player – dependable, enthusiastic contributor to team success and to the greater good of the bank.
• Embrace Dreams – we encourage each other to reach for our dreams.
• Diversity – we celebrate diversity and support equality for all.
• Community Oriented – we actively support our communities and the Bank's CRA initiatives.
• Open and Honest Communication – always professional, responsive, and timely.

Education and Experience

• High school graduate or equivalent
• Ability to work well in a fast‑paced team environment
• Proficient with MS Office products

Computer Skills

To perform this job successfully, an individual should be skilled in Microsoft Office Products and other Database software, have 45+ WPM typing speed and 10-key experience.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will operate in a general office environment, using office equipment such as a phone and a computer. The employee must be able to bend and squat occasionally when accessing storage.
• The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment.
• The employee must be able and willing to interact frequently with internal departments within both the Loan Servicing Department and the Bank.

Salary range: $20.00 to $21.00 an hour

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Banking