Collections & Loan Servicing Specialist I

Fsbwa; Mountlake Terrace (WA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Full medical, dental, vision coverage

401K matching

Paid sick and vacation

Job summary

1st Security Bank in Mountlake Terrace, WA is hiring for a Loan Servicing role focused on collecting on past due debts. You will deliver exceptional customer service, manage calls, process payments, and verify loan information across systems.

The role requires a high school diploma and at least one year in a financial institution, with a focus on accuracy and teamwork. On-site position with competitive benefits and a supportive work culture.

Qualifications

• Experience in a financial institution preferred.
• Ability to provide outstanding customer service via multiple channels.
• Proficient with MS Office applications and basic computer skills.
• Strong attention to detail in fast-paced environment.

Responsibilities

• Provide exceptional customer service via phone, email, and internal channels.
• Handle incoming/outgoing collection calls on past-due accounts.
• Process Check by Phone and Cash Advance payments by phone daily.
• Respond to loan questions and verify loan servicing data across systems.
• Send collection letters and maintain loan payment history for customers.

Skills

Customer service

Attention to detail

MS Office

Phone etiquette

Education

High school diploma

Job description

1st Security Bank in Mountlake Terrace, WA is hiring for a Loan Servicing role focused on collecting on past due debts. You will deliver exceptional customer service, manage calls, process payments, and verify loan information across systems.

The role requires a high school diploma and at least one year in a financial institution, with a focus on accuracy and teamwork. On-site position with competitive benefits and a supportive work culture.