Consumer Loss Mitigation Specialist I (Consumer Collector)

1st Security Bank of Washington; Mountlake Terrace (WA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, dental and vision

Life insurance

Long-term disability

401K

Paid sick leave

Paid vacation

Job summary

1st Security Bank of Washington is seeking a Loan Servicing professional to collect on past due and charged-off accounts while delivering exceptional service to customers. The role emphasizes accuracy, responsiveness, and teamwork to WOW internal and external clients daily.

You will handle phone and email communications, process payments, review loans for accuracy, and support other Loan Servicing teams. A high school diploma and MS Office proficiency are required, with banking experience

Qualifications

• High school diploma or equivalent; 1 year experience in a financial institution preferred.
• Knowledge of Bank Secrecy Act and AML policies preferred.
• Proficient with MS Office products.
• Ability to work well in a fast-paced team environment.

Responsibilities

• Provides exceptional customer service via phone, email, and internal department interaction.
• Demonstrates strong attention to detail in daily tasks.
• Responsible for incoming/outgoing collection calls on past due loans.
• Processes Check by Phone payments and Cash Advance payments over the phone.
• Answers general loan questions from customers via phone and email.

Skills

Customer service

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

A GREAT PLACE TO WORK AND BANK

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 10 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5-star Bank in Washington State by Bauer Financial, an independent bank rating firm.

POSITION SUMMARY

Responsible for collecting on past due and charged off loans, credit cards, and checking accounts We are looking for a highly motivated individual who shares our vision to “WOW” both internal and external customers with exceptional customer service; comes to work every day with a “Smart, Driven, and Nice” attitude; approaches each task with a strong attention to detail; and works together with other team members to ensure all Loan Servicing responsibilities are completed daily.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Provides exceptional customer service via phone, email, and internal department interaction
• Demonstrates a strong attention to detail in all daily functions and the ability to perform the same daily tasks without losing focus
• Responsible for incoming and outgoing collection phone calls on past due loans daily
• Processes Check by Phone payments and Cash Advance payments over the phone daily
• Answers general loan questions from customers via phone and email daily
• Reviews loans for accuracy between loan servicing systems daily
• Sends Collection letters, provides loan payment history to customers, processes mail returns, etc. on a regular basis
• Forwards customer requests to other Loan Servicing teams for processing on a regular basisProcesses correspondence from customers, insurance companies, branches, etc. on a regular basisIntroduction to Skip Tracing and Door Knock requestsIntroduction to account RepossessionsIntroduction to Bankruptcy case reviews and Charge Off accountsPerforms other duties and tasks as assigned

BENEFITS AND PERKS

• Full medical, dental, and vision coverage for individual or family plan.
• Life insurance.
• Long-term disability insurance.
• 401K matching program.
• Paid sick and vacation time.

OUR CORE VALUES

• Relationship Driven-we strive to "WOW" (surprise, excite and delight) each other and our customers.
• Ethical-fair, honest and act with integrity.
• Lead by Example-maintain a positive attitude, show respect for others, and have some fun!
• Accountable- we take our responsibilities seriously and we meet our commitments with urgency.
• Team Player- dependable, enthusiastic contributor to team success and to the greater good of the bank.
• Embrace Dreams- we encourage each other to reach for our dreams.
• Diversity- we celebrate diversity and support equality for all.
• Community Oriented- we actively support our communities and the Bank's CRA initiatives.
• Open and Honest Communication- always professional, responsive, and timely.

EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent and at least one year experience within a financial institution preferred
• Basic knowledge of all applicable policies, procedures, and regulations, including the Bank Secrecy Act and Anti-Money Laundering policies, that pertain to this position is preferred
• Ability to work well in a fast-paced team environment
• Proficient with MS Office products

COMPUTER SKILLS

To perform this job successfully, an individual should be proficient in Microsoft Office Products and willing and able to learn other software.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will operate in a general office environment, using office equipment such as a phone and a computer. The employee must be able to bend and squat occasionally when accessing storage.
• The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment.
• The employee must be able and willing to interact frequently with internal departments within both the Loan Servicing Department and the Bank.

Salary Range: $21.00 to $24.00 per hour

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.