Loan Car Assistant

Mercedes-Benz of Ontario; Ontario (CA); In loco; USD 20.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Vision insurance

Paid time off

401(k)

401(k) matching

Flexible spending account

Life insurance

Employee assistance plan

Disability insurance

Descrizione del lavoro

Mercedes-Benz of Ontario is seeking a friendly Loan Car Assistant to maintain an accurate loaner vehicle database, check vehicles in and out, and support customers while their cars are serviced. This role offers growth within our Service and Parts Department.

The ideal candidate has strong communication skills, a valid in-state driver[32]s license, and a commitment to excellence. Earnest teamwork and attention to detail will help you deliver a positive guest experience every day.

Competenze

• High school diploma or equivalent is required.
• Excellent communication skills with customers are essential.
• Valid in-state driver[32]s license and clean driving record are required.

Mansioni

• Assist customers who require alternate transportation while their vehicle is in service.
• Verify customers provide proper documentation and complete appropriate paperwork before departing dealership in loan car.
• Ensure loaner vehicle is clean, fluids filled, and mats and plates are in place before loan.
• Maintain inventory status of loaner fleet and report any damages to Management.
• Provide exceptional customer service and resolve issues to ensure a positive guest experience.

Conoscenze

Excellent communication

Valid driver[32]license

Clean driving record

Formazione

High School Diploma or equivalent

Descrizione del lavoro

At Mercedes-Benz of Ontario our mission is to deliver a world class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to be a part of the nation’s #1 family-owned automotive group. We are seeking a highly motivated and customer-oriented individual to join the team as a Loan Car Assistant.

• Health insurance
• Vision insurance
• Paid time off
• 401(k)
• 401(k) matching
• Flexible spending account
• Life insurance
• Employee assistance plan
• Disability insurance

The Loan Car Assistant is responsible for maintaining and accurate database of loaner vehicles by checking in and out loaner vehicles to customers. This is a great opportunity for someone with the desire to learn and develop – there are many options for growth within the Service and Parts Department!

If in your personal pursuit of excellence, you have developed a proven track record of consistently producing outstanding results through a commitment to continuous and never-ending improvement, join us. Your next opportunity awaits.

Responsibilities

• Assist customers who require alternate transportation while their vehicle is in service.
• Verifying customers provide proper documentation and complete appropriate paperwork before departing dealership in loan car.
• Ensure loaner vehicle is in appropriate condition to be loaned to customers – fluids filled, interior and exterior clean, courtesy stickers have been applied, vehicle has appropriate plates and all weather mats have been placed in vehicle.
• Maintain inventory status of loaner fleet and report any damages to Management.
• Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately; assume ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Qualifications

• High School Diploma or equivalent
• Fantastic communication skills with customers
• Valid in-state driver’s license and clean driving record

Pay

$17.50 - $17.50 hour

At Mercedes-Benz of Ontario, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success.