Loan Administration Manager

Massachusetts Institute of Technology; Cambridge (MA); On-site; USD 100,000 - 130,000; Full time

Job summary

Credit Union in Cambridge, MA is seeking a Loan Administration Manager to lead the Loan Administration department in collaboration with the VP. The role directs end-to-end servicing, data integrity, and member service across consumer, home equity, real estate, investor mortgage, and other loan products within Fiserv DNA.

It also guides compliance, audits, and continuous process improvement. The position requires a Bachelor's degree and several years of leadership in loan servicing, with strong

Qualifications

• Bachelor’s degree in business, finance, or a related field, or an equivalent combination of education and relevant experience.
• Minimum of five years of progressively responsible experience in loan administration, loan servicing, or a closely related area.
• Two or more years of experience supervising employees, leading teams, or providing formal work direction.
• Experience with investor servicing, including Fannie Mae, Freddie Mac, and FHLB requirements, and secondary-market operations.
• Experience supporting regulatory, investor, or independent audits.

Responsibilities

• Provide operational leadership and strategic direction for the Loan Administration department.
• Oversee end-to-end servicing operations, controls, data integrity, and member service across loan products.
• Lead and develop a high-performing team and ensure compliant policies, procedures, and QA programs.
• Administer investor servicing requirements and support secondary-market activities, audits, and system governance.

Tools

Fiserv DNA

Job description

Posting Description

LOAN ADMINISTRATION MANAGER, Credit Union , provides operational leadership and strategic direction for the Loan Administration department in partnership with the Vice President of Loan Administration & Asset Management. This role oversees end-to-end servicing operations, controls, data integrity, and member service across consumer, home equity, real estate, investor mortgage, indirect, and future small business/commercial loan products within the Fiserv DNA core system; leads and develops a high-performing team; and ensures accurate, timely, and member-focused service. The Manager also maintains compliant policies, procedures, and quality-assurance programs; administers investor servicing requirements, including Fannie Mae, Freddie Mac, and FHLB guidelines; and supports secondary-market activities, audits, examinations, system governance, vendor oversight, business continuity, reporting, servicing transformation, and continuous process improvement.

The Full Job Description Is Available Here .

Job Requirements

REQUIRED : Bachelor’s degree in business, finance, or a related field, or an equivalent combination of education and relevant experience; a minimum of five years of progressively responsible experience in loan administration, loan servicing, or a closely related area; two or more years of experience supervising employees, leading teams, or providing formal work direction; and experience with investor servicing, including Fannie Mae, Freddie Mac, and FHLB requirements, and secondary-market operations; experience supporting regulatory, investor, or independent audits. PREFERRED : Hands-on experience with Fiserv DNA in a loan servicing or loan administration environment; Fiserv SMB experience; demonstrated experience developing operational controls, quality-assurance programs, performance metrics, and management reporting; experience managing servicing vendors, business continuity planning, audit or examination responses, system testing, and change implementation; experience leading process improvement, workflow automation, digital servicing, servicing transformation initiatives; or relevant industry certification or advanced degree, such as an MBA or CMB.

10/8/2026