Loan Admin & Customer Support Specialist

Union State Bank - Kansas/Oklahoma; Newton (KS); On-site; USD 20,664 - 31,684; Full time

Job summary

Union State Bank is seeking a Loan Administrative Assistant to provide clerical and administrative support in the loan administration area. You will open new deposit accounts, maintain customer relations, and cross-sell Bank products while supporting loan officers and the Market President.

Responsibilities include processing loan payments, researching accounts, ordering documents, and assisting with loan closings as requested. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent required.
• Previous loan processing experience preferred.
• Understand Federal, State and Union State banking rules and regulations.
• Bank related courses strongly recommended.

Responsibilities

• Performs loan department duties: run credit reports, research accounts, process loan payments and advances, review loan approvals for completeness, order loan documents, and prepare letters.
• Answer telephone and respond to routine loan inquiries about balances, payments, and payoff requests.
• Order third-party reports for loan files (appraisals, title commitments, Phase 1 ESA reports).
• Assist in loan closing and consumer lending needs as requested.
• Provide general secretarial and clerical support to loan officers and Market President.
• Coordinate calendars, schedules and meetings; support loan administration tasks as needed.
• Open new deposit accounts for customers; cross-sell bank products and marketing campaigns.

Skills

Communication

Organizational skills

Multitasking

Time management

Attention to detail

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Union State Bank is seeking a Loan Administrative Assistant to provide clerical and administrative support in the loan administration area. You will open new deposit accounts, maintain customer relations, and cross-sell Bank products while supporting loan officers and the Market President.

Responsibilities include processing loan payments, researching accounts, ordering documents, and assisting with loan closings as requested. Strong communication and organizational skills are essential.