Loan Processing & Customer Support Assistant III

Citizens Community Bank; Chubbuck (ID); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Job summary

Citizens Community Bank is seeking a detail-oriented Loan Assistant to support lenders with processing, documentation, and inquiries. This on-site role requires collaboration with the lending team to verify documents and provide excellent customer service.

You will help prepare loan packets for SBA, RBS and other programs, assist with closings, and maintain accurate records while building strong client relationships in our community-focused bank.

Qualifications

• Customer service experience required.
• Clear written and verbal communication skills.
• Proficient with keyboards and computer applications.

Responsibilities

• Assist commercial loan officers with new loan applications by gathering initial documentation.
• Prepare documents for loan packages and closings, ensuring completeness.
• Support lenders with loan closings on-site during business hours.
• Follow up on closing items and track collateral for loan portfolios.

Skills

Customer service

Attention to detail

Professional communication

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Loan processing software

Job description

Citizens Community Bank is seeking a detail-oriented Loan Assistant to support lenders with processing, documentation, and inquiries. This on-site role requires collaboration with the lending team to verify documents and provide excellent customer service.

You will help prepare loan packets for SBA, RBS and other programs, assist with closings, and maintain accurate records while building strong client relationships in our community-focused bank.