LMS Systems Support Analyst

HighPoint; Indianapolis (IN); On-site; USD 65,000 - 70,000; Full time

Job summary

HighPoint is seeking a Systems Support Analyst to join our team supporting LMS and content management. The role focuses on deploying training in HTKR and LMS, creating process documentation, generating reports, and troubleshooting to ensure high-quality service.

You will work with stakeholders to standardize processes, train administrators, manage accounts, and participate in client meetings for configurations and upgrades. Associate degree and LMS experience required.

Qualifications

• Associate's degree or equivalent; 1 year LMS experience.
• Experience with SCORM protocols preferred.
• Familiarity with SharePoint and ticket-tracking tools preferred.
• Knowledge of SuccessFactors preferred.

Responsibilities

• Provide LMS training and support to users.
• Research and resolve LMS functionality issues.
• Set up curricula and large-scale course deployments.
• Create and maintain system documentation and test cases.
• Collaborate with clients to implement configurations and customizations.

Skills

SuccessFactors

Excel

LMS administration

Problem solving

Continuous learning

Education

Associate's degree or equivalent

Tools

SharePoint

Ticketing tools

Job description

HighPoint is seeking a Systems Support Analyst to join our team supporting LMS and content management. The role focuses on deploying training in HTKR and LMS, creating process documentation, generating reports, and troubleshooting to ensure high-quality service.

You will work with stakeholders to standardize processes, train administrators, manage accounts, and participate in client meetings for configurations and upgrades. Associate degree and LMS experience required.