Remote Learning Management Helpdesk Specialist

Pinnacle Group; Atlanta (GA); Remote; USD 41,000 - 44,000; Full time

Job summary

Pinnacle Group is seeking a Learning Management Helpdesk Representative to provide Tier 1 support for the Learning & Development organization, handling requests via ServiceNow and Cornerstone. The role emphasizes accuracy, customer service, and timely communication.

Remote role, but local candidates in Atlanta, GA or Dallas, TX are preferred. Duration is 12+ months with a pay rate of $30–$32 per hour.

Qualifications

• Experience supporting learning platforms and helpdesk tasks.
• Strong customer service and communication skills.
• Ability to manage multiple requests and follow escalation procedures.

Responsibilities

• Monitor and manage Learning & Development support tickets submitted through ServiceNow.
• Review incoming requests for completeness, accuracy, priority, and appropriate routing.
• Investigate and resolve Tier 1 learning support requests within established service expectations.
• Document actions taken, resolution details, and relevant information within each ServiceNow ticket.
• Communicate professionally with requestors to obtain additional information when needed.
• Escalate requests requiring advanced Cornerstone administration, system configuration, integration, or technical support to the appropriate support team.
• Track assigned tickets through resolution and ensure requests are properly closed.

Skills

Customer service

Attention to detail

Communication

Tools

ServiceNow

Cornerstone

Job description

Pinnacle Group is seeking a Learning Management Helpdesk Representative to provide Tier 1 support for the Learning & Development organization, handling requests via ServiceNow and Cornerstone. The role emphasizes accuracy, customer service, and timely communication.

Remote role, but local candidates in Atlanta, GA or Dallas, TX are preferred. Duration is 12+ months with a pay rate of $30–$32 per hour.