LMS Help Desk Specialist — Learning Tech Support

RFCUNY; New York (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

RFCUNY Benefits

Job summary

RFCUNY is seeking a Help Desk Representative for the Learning Management System (LMS) team located at 110 William Street, Lower Manhattan, NY. The role focuses on Cornerstone LMS administration and delivering exceptional learner support.

Ideal candidates hold an Associate degree with 2+ years in customer support, strong communication, and comfort with Windows PC and MS Office. This is a full-time on-site position with a salary range of $45,000–$55,000 and RFCUNY benefits.

Qualifications

• Associate degree; Bachelor's degree preferred in education, business management or related field.
• 2+ years of customer support experience.
• Strong written and verbal communication skills.
• Experience with Windows PC and MS Office.
• Ability to multi-task and solve problems independently within a dynamic environment.
• Authorized to work in the United States; sponsorship not available.

Responsibilities

• Support the administration of the Cornerstone LMS, including learner enrollment and course setup.
• Create and monitor ILT (Instructor Led Courses) in the LMS.
• Generate small ad-hoc LMS reports and ensure timely delivery of data.
• Maintain data accuracy and user records in the LMS.
• Provide timely responses to emails, calls, and voicemails; assist instructors and learners.

Skills

Customer support

Problem solving

Communication

Windows OS

MS Office

Education

Associate degree

Bachelor’s degree preferred in education, business management or related field

Tools

Cornerstone LMS

Windows PC

Job description

RFCUNY is seeking a Help Desk Representative for the Learning Management System (LMS) team located at 110 William Street, Lower Manhattan, NY. The role focuses on Cornerstone LMS administration and delivering exceptional learner support.

Ideal candidates hold an Associate degree with 2+ years in customer support, strong communication, and comfort with Windows PC and MS Office. This is a full-time on-site position with a salary range of $45,000–$55,000 and RFCUNY benefits.