LMS Help Desk Specialist | Cornerstone Support

Research Foundation of the City University of New York; New York (NY); On-site; USD 50,000 - 65,000; Full time

Job summary

Research Foundation of The City University of New York (RFCUNY) is seeking a full-time Help Desk Representative for the Learning Management System (LMS) team within the Office of Innovative Learning Solutions. The role focuses on supporting Cornerstone LMS administration, learner enrollment, and high-quality customer service to CUNY SPS learners.

You will join a four-stream LMS group, report to the Sr Program Manager of LMS Support, and help ensure smooth LMS operations and effective problem

Qualifications

• Associate degree required; bachelor’s preferred in education, business, or related field.
• Demonstrate ability to identify and solve problems independently in a dynamic environment.
• Strong written and verbal communication skills.
• Excellent organizational skills with attention to detail and the ability to follow processes.
• Ability to solve problems by identifying the root cause and taking appropriate next steps.
• Excellent customer service skills.
• Ability to work both independently and collaboratively.
• Solid knowledge of Windows PC.
• Proficiency with MS Office (Word, Excel, PowerPoint).

Responsibilities

• Support administration of Cornerstone LMS and enrollment of learners.
• Create or monitor Instructor Led Courses (ILT) in the LMS.
• Generate small ad-hoc LMS reports and ensure timely delivery.
• Maintain data accuracy and user records.
• Monitor LMS emails distribution and respond promptly to inquiries.
• Assist instructors, program aides and learners with issues using problem-solving skills.
• Help establish and improve LMS support procedures.
• Provide technical assistance for queries related to computer systems and the LMS.
• Escalate issues to LMS Support Team when needed.

Skills

Customer service

Communication skills

Problem solving

Organizational skills

Independent work

Team collaboration

MS Office

Windows OS

Education

Associate degree

Bachelor's degree preferred

Tools

Cornerstone LMS

MS Office

Job description

Research Foundation of The City University of New York (RFCUNY) is seeking a full-time Help Desk Representative for the Learning Management System (LMS) team within the Office of Innovative Learning Solutions. The role focuses on supporting Cornerstone LMS administration, learner enrollment, and high-quality customer service to CUNY SPS learners.

You will join a four-stream LMS group, report to the Sr Program Manager of LMS Support, and help ensure smooth LMS operations and effective problem