LMS Help Desk Specialist (Cornerstone)

RFCUNY Research Foundation of the City University of New York; United States; Vor Ort; USD 45.000 - 55.000; Vollzeit

Zusammenfassung

RFCUNY is seeking a full-time Help Desk Representative within the Learning Management System (LMS) team at CUNY School of Professional Studies. The role supports Cornerstone LMS administration, learner enrollment, and data accuracy from 110 William Street, Lower Manhattan, NY.

The ideal candidate holds an associate degree (bachelor’s preferred) with 2+ years in customer support, strong communication and problem-solving skills, and proficiency in MS Office and Windows.

Qualifikationen

• Associate degree.
• Bachelor’s degree preferred in education, business management or related field and 2+ years of customer support experience
• Demonstrate the ability to identify and solve complex problems independently and multi-task in a dynamic environment
• Experience composing status and summary reports
• Strong communication skills (writing and interpersonal skills)
• Organizational skills, attention to detail, ability to follow established processes and meet deadlines
• Ability to effectively solve problems by identifying the need/root of request, determine appropriate next steps, and follow through to completion
• Excellent customer service skills
• Ability to work independently and collaboratively
• Strong knowledge of Windows PC
• Knowledge of MS Office (i.e. Microsoft Word, Excel, PowerPoint)

Aufgaben

• Support the administration of the Cornerstone Learning Management System (LMS), including learning program enrollment among other tasks
• Create and/or monitor all required Instructor Led Courses (ILT) in the LMS
• Create small ad-hoc reports in the LMS, and ensure timely delivery
• Ensure accuracy of data and user records
• Monitor distribution of emails through the LMS
• Assist Instructors, Program Aides and Learners using problem-solving skills
• Ensure the effectiveness of support procedures; Create/Modify these procedures as necessary
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and the LMS
• Respond promptly to email, phone calls, and voicemail messages
• Assist LMS Support Team with problem-solving process and elevate as necessary
• Ask questions to determine nature of problem and troubleshoot effectively
• Research questions using available information and resources
• Use effective tools and techniques to manage day to day responsibilities
• Other duties as assigned.

Kenntnisse

Strong communication

Organizational skills

Independent worker

Customer service

Status/report writing

Problem solving

Team collaboration

Windows PC

MS Office

Ausbildung

Associate degree

Bachelor’s degree preferred

Tools

Cornerstone LMS

MS Office

Windows OS

Jobbeschreibung

RFCUNY is seeking a full-time Help Desk Representative within the Learning Management System (LMS) team at CUNY School of Professional Studies. The role supports Cornerstone LMS administration, learner enrollment, and data accuracy from 110 William Street, Lower Manhattan, NY.

The ideal candidate holds an associate degree (bachelor’s preferred) with 2+ years in customer support, strong communication and problem-solving skills, and proficiency in MS Office and Windows.