LMS Support & Administration Specialist (Remote)

MSX International; Irvine (CA); Hybrid; USD 75,000 - 105,000; Full time

Job summary

MSX International is seeking an LMS Administrator - Learner Support in a hybrid Irvine, CA office. You will handle day-to-day LMS administration, resolve learner issues, and maintain support operations.

The role requires careful ticket handling, collaboration with owners, and documentation of actions and outcomes. You will work across access, navigation, enrollments, completions, and certifications, escalating where needed.

Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and professional experience.
• Experience supporting or administering an LMS in a learner-facing environment.
• Experience investigating learner access, enrollment, assignment, completion, or training-record issues.
• Experience managing requests through a ticketing or case-management process, including documentation, follow-up, and escalation.
• Ability to perform administrative tasks carefully within defined permissions and approval requirements.
• Strong customer-service skills, clear written communication, sound troubleshooting judgment, and attention to record accuracy.

Responsibilities

• Learner support and issue resolution across access, navigation, enrollments, and certifications.
• Adminsiter learner profiles, enrollments, classes, assignments, and learning records.
• Maintain accurate records of actions and escalate restricted requests as needed.
• Create and update knowledge resources and templates for support.
• Provide regular reporting on ticket volume, trends, and improvements.

Skills

Customer service

Ticketing systems

Troubleshooting

Record keeping

Communication

Education

Bachelor's degree in a relevant field

Tools

Microsoft Office

Teams

SharePoint

Job description

MSX International is seeking an LMS Administrator - Learner Support in a hybrid Irvine, CA office. You will handle day-to-day LMS administration, resolve learner issues, and maintain support operations.

The role requires careful ticket handling, collaboration with owners, and documentation of actions and outcomes. You will work across access, navigation, enrollments, completions, and certifications, escalating where needed.