Learning Operations Specialist | LMS & ServiceNow

ASML; San Diego (CA); Hybrid; USD 43,753,000 - 95,881,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401k plan

Job summary

ASML in San Diego is seeking a Learning Operations professional to provide end-to-end administration for learning programs, coordinating events and managing LMS data.

This role requires collaboration with Learning teams, handling ServiceNow requests, and using data to drive insights and improvements in the customer experience and process efficiency. Hybrid onsite with two remote days per week, supporting global learning initiatives.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• At least 2 years in Learning Operations or HR Shared Services.
• Experience with LMS and ServiceNow preferred.
• Experience managing multiple priorities and delivering high customer support.
• Experience using data and metrics to identify trends and support decision‑making.

Responsibilities

• Provide end-to-end learning administration and operational support for learning programs.
• Coordinate learning activities including scheduling, enrollment, learner communications, instructor coordination, training logistics, attendance, completion tracking, and post‑training administration.
• Create, maintain, and update learning offerings, events, sessions, curricula, assignments, and learner records within the LMS.
• Manage learning inquiries and service requests through ServiceNow with a strong customer experience.
• Serve as a point of contact for employees, instructors, Learning teams, Academies, and stakeholders regarding learning administration and delivery support.
• Partner with Learning teams to translate operational requirements into effective learning administration and delivery support.

Skills

Learning Operations and Administration

Customer Service and Experience

Learning Management Systems (LMS)

ServiceNow and Case Management

Data Analysis, Reporting, and Operat.

Process and Continuous Improvement

Problem-Solving and Critical Thinking

Stakeholder Management

Written and Verbal Communication

Cross-Functional Collaboration

Ownership, Accountability, and Follow-

Organization, Prioritization, and Detl

Adaptability and Change Agility

Improvement Opportunity Identification

Education

Bachelor’s degree in Human Resources, Business Administration, Learning and Development, Organizational Development, or related field

2 years of experience in Learning Operations, Learning Administration, HR Shared Services, or People Operations

Tools

LMS

ServiceNow

Job description

ASML in San Diego is seeking a Learning Operations professional to provide end-to-end administration for learning programs, coordinating events and managing LMS data.

This role requires collaboration with Learning teams, handling ServiceNow requests, and using data to drive insights and improvements in the customer experience and process efficiency. Hybrid onsite with two remote days per week, supporting global learning initiatives.