LMS Specialist: Onboarding & Training Operations

St. Luke’s University Health Network; Allentown (Lehigh County); On-site; USD 55,000 - 75,000; Full time

Job summary

St. Luke's University Health Network is seeking a Learning Management Systems Specialist to serve as the single point of access for online and instructor-led training for employees, partners, and customers.

You will support learning operations through Cornerstone on Demand, coordinate onboarding, resolve basic LMS issues, and ensure data integrity. The role requires strong Excel skills, exceptional interpersonal abilities, and dedication to service excellence while maintaining documentation and

Qualifications

• Highly proficient in MS Excel.
• Must demonstrate a high level of interpersonal skills to handle sensitive, confidential situations and an ability to interact with individuals at all levels of the organization.
• Must demonstrate service excellence.
• Requires effective organization and time management skills, the ability to multi-task and work independently.

Responsibilities

• Provides support and education for all LMS users and super users including basic technical issues affecting learners and courses.
• Support new hire experience through facilitation of New Hire Orientation and maintenance of onboarding learning objects
• Supports learning operations by building instructor led training (ILT), surveys, assessments, competencies, materials, and compliance reporting
• Assigns relevant instructor led training (ILT), online training (OLT) and/or materials, evaluations, surveys to LMS users per business requirements
• Supports ongoing maintenance of the LMS by performing regular audits of the system and maintaining LMS performance support documentation (e.g. tip-sheets and user guides)
• Assists with coordination of specific special projects and events
• Demonstrates a commitment to continued self-growth and advancement of computer/technical skills

Skills

MS Excel

Interpersonal skills

Service excellence

Organization & time management

Multi-tasking

Education

Associate’s degree or equivalent

Tools

Cornerstone on Demand

Job description

St. Luke's University Health Network is seeking a Learning Management Systems Specialist to serve as the single point of access for online and instructor-led training for employees, partners, and customers.

You will support learning operations through Cornerstone on Demand, coordinate onboarding, resolve basic LMS issues, and ensure data integrity. The role requires strong Excel skills, exceptional interpersonal abilities, and dedication to service excellence while maintaining documentation and