Learning Management Systems Specialist

St. Luke’s University Health Network; Allentown (Lehigh County); On-site; USD 55,000 - 75,000; Full time

Job summary

St. Luke's University Health Network is seeking a Learning Management Systems Specialist to serve as the single point of access for online and instructor-led training for employees, partners, and customers.

You will support learning operations through Cornerstone on Demand, coordinate onboarding, resolve basic LMS issues, and ensure data integrity. The role requires strong Excel skills, exceptional interpersonal abilities, and dedication to service excellence while maintaining documentation and

Qualifications

• Highly proficient in MS Excel.
• Must demonstrate a high level of interpersonal skills to handle sensitive, confidential situations and an ability to interact with individuals at all levels of the organization.
• Must demonstrate service excellence.
• Requires effective organization and time management skills, the ability to multi-task and work independently.

Responsibilities

• Provides support and education for all LMS users and super users including basic technical issues affecting learners and courses.
• Support new hire experience through facilitation of New Hire Orientation and maintenance of onboarding learning objects
• Supports learning operations by building instructor led training (ILT), surveys, assessments, competencies, materials, and compliance reporting
• Assigns relevant instructor led training (ILT), online training (OLT) and/or materials, evaluations, surveys to LMS users per business requirements
• Supports ongoing maintenance of the LMS by performing regular audits of the system and maintaining LMS performance support documentation (e.g. tip-sheets and user guides)
• Assists with coordination of specific special projects and events
• Demonstrates a commitment to continued self-growth and advancement of computer/technical skills

Skills

MS Excel

Interpersonal skills

Service excellence

Organization & time management

Multi-tasking

Education

Associate’s degree or equivalent

Tools

Cornerstone on Demand

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Learning Management Systems Specialist serves as the single point of access for online and instructor-led training for employees, partners and customers. Is responsible for supporting the Network’s learning operations through Cornerstone on Demand. This role includes coordinating the administration of learning programs, facilitating employee onboarding, resolving basic LMS user issues, and ensuring data integrity. In addition to supporting end users, the role also includes support for superusers including instructors, learning administrators, and training coordinators.

JOB DUTIES AND RESPONSIBILITIES:

• Provides support and education for all LMS users and super users including basic technical issues affecting learners and courses
• Support new hire experience through facilitation of New Hire Orientation and maintenance of onboarding learning objects
• Supports learning operations by building instructor led training (ILT), surveys, assessments, competencies, materials, and compliance reporting
• Assigns relevant instructor led training (ILT), online training (OLT) and/or materials, evaluations, surveys to LMS users per business requirements
• Supports ongoing maintenance of the LMS by performing regular audits of the system and maintaining LMS performance support documentation (e.g. tip-sheets and user guides)
• Assists with coordination of specific special projects and events
• Demonstrates a commitment to continued self-growth and advancement of computer/technical skills

PHYSICAL AND SENSORY REQUIREMENTS:

• Sitting for up to six hours per day, one hour at a time.
• Standing for up to five hours per day, one hour at a time.
• Walking up to third hours per day, thirty minutes at a time.
• Fingering and handling frequently.
• Twisting and turning of hands occasionally.
• Lifting and carrying up to ten pounds, occasionally.
• Pushing and pulling up to 10 lbs. occasionally.
• Occasionally stoops, bends, squats, kneels, and reaches above shoulder level.
• Hearing as it relates to normal conversation.
• Seeing as it relates to general, near and visual monotony.

EDUCATION:

Associate’s degree or equivalent from a two-year college or technical school is preferred, or in lieu of, a minimum of two years of equivalent work experience in Learning Management Systems.

TRAINING AND EXPERIENCE:

• Highly proficient in MS Excel.
• Must demonstrate a high level of interpersonal skills to handle sensitive, confidential situations and an ability to interact with individuals at all levels of the organization.
• Must demonstrate service excellence.
• Requires effective organization and time management skills, the ability to multi-task and work independently.

St. Luke's University Health Network is an Equal Opportunity Employer.

Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally. St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, In 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row.

Thank you for your interest in St. Luke's!!