LMS & Digital Learning Success Specialist

Mount-Saint-Mary-College; Varick Homes (NY); On-site; USD 34,000 - 38,000; Full time

Job summary

Mount Saint Mary College in Newburgh, NY, is seeking an Instructional Support Specialist to support digital learning operations and LMS usage for faculty and students. The role includes training, troubleshooting, and developing resources for online learning initiatives.

The position involves creating tutorials, supporting online orientation programs, assisting with communications and technology initiatives, and handling day-to-day office operations in a campus setting.

Qualifications

• Bachelor's degree in Education, Communications, Educational Technology, Business Administration, or a related field.
• Exceptional written, verbal, organizational, and interpersonal communication skills.
• Strong customer service orientation with the ability to provide timely and professional support to faculty, staff, and students.
• Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams.
• Ability to learn and support new software applications and educational technologies.
• Ability to manage multiple priorities, maintain accurate records, and perform administrative tasks with strong attention to detail.

Responsibilities

• Serve as a primary point of support for faculty in the effective use of the LMS for face-to-face, hybrid, and fully online instruction through training, consultative, and troubleshooting services.
• Support the office in the design and delivery of trainings and workshops focused on effective use of the LMS in instruction.
• Develop resources (e.g., documentation, video tutorials, support materials) for LMS use and technology-enhanced instruction.
• Assist faculty with the development and editing of instructional content for online placement, including audio, video, and other multimedia.
• Support the design and delivery of the Online Learning Student Orientation Tutorial (OLSOT) for students enrolled in hybrid and online courses, including management of the OLSOT hold.
• Provide support in the development of “Digital Teaching Toolkits” and other faculty messaging via email and newsletters throughout the year.
• Provide secondary support to instructional design projects such as course development, as assigned by the Director.
• Provide office support with daily administrative tasks, such as maintaining office calendars, assisting in the production of the Annual Report and other types of research reports, and ordering supplies on behalf of the office.
• Assist in maintaining the office’s web presence, including the office’s resource website and social media.
• Represent the office by participating in committees, as requested by the Director.
• Assume other relevant duties, as assigned by the Director.

Skills

Customer service

Communication

Microsoft 365

Education

Bachelor's degree

Tools

Moodle

Canvas

Blackboard

Brightspace

Job description

Mount Saint Mary College in Newburgh, NY, is seeking an Instructional Support Specialist to support digital learning operations and LMS usage for faculty and students. The role includes training, troubleshooting, and developing resources for online learning initiatives.

The position involves creating tutorials, supporting online orientation programs, assisting with communications and technology initiatives, and handling day-to-day office operations in a campus setting.