Instructional Support Specialist

Mount-Saint-Mary-College; Varick Homes (NY); On-site; USD 34,000 - 38,000; Full time

Job summary

Mount Saint Mary College in Newburgh, NY, is seeking an Instructional Support Specialist to support digital learning operations and LMS usage for faculty and students. The role includes training, troubleshooting, and developing resources for online learning initiatives.

The position involves creating tutorials, supporting online orientation programs, assisting with communications and technology initiatives, and handling day-to-day office operations in a campus setting.

Qualifications

• Bachelor's degree in Education, Communications, Educational Technology, Business Administration, or a related field.
• Exceptional written, verbal, organizational, and interpersonal communication skills.
• Strong customer service orientation with the ability to provide timely and professional support to faculty, staff, and students.
• Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams.
• Ability to learn and support new software applications and educational technologies.
• Ability to manage multiple priorities, maintain accurate records, and perform administrative tasks with strong attention to detail.

Responsibilities

• Serve as a primary point of support for faculty in the effective use of the LMS for face-to-face, hybrid, and fully online instruction through training, consultative, and troubleshooting services.
• Support the office in the design and delivery of trainings and workshops focused on effective use of the LMS in instruction.
• Develop resources (e.g., documentation, video tutorials, support materials) for LMS use and technology-enhanced instruction.
• Assist faculty with the development and editing of instructional content for online placement, including audio, video, and other multimedia.
• Support the design and delivery of the Online Learning Student Orientation Tutorial (OLSOT) for students enrolled in hybrid and online courses, including management of the OLSOT hold.
• Provide support in the development of “Digital Teaching Toolkits” and other faculty messaging via email and newsletters throughout the year.
• Provide secondary support to instructional design projects such as course development, as assigned by the Director.
• Provide office support with daily administrative tasks, such as maintaining office calendars, assisting in the production of the Annual Report and other types of research reports, and ordering supplies on behalf of the office.
• Assist in maintaining the office’s web presence, including the office’s resource website and social media.
• Represent the office by participating in committees, as requested by the Director.
• Assume other relevant duties, as assigned by the Director.

Skills

Customer service

Communication

Microsoft 365

Education

Bachelor's degree

Tools

Moodle

Canvas

Blackboard

Brightspace

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Instructional Support Specialist

Branch One Regular Full-Time Newburgh, NY, US

Salary Range: $25.00 To $27.50 Hourly

Job Title: Instructional Support Specialist

Reports To: Director of Digital Learning & Instructional Design Services

Modality: On Campus

Summary/objective

The Instructional Support Specialist supports Mount Saint Mary College’s digital learning operations by providing faculty and student support for the learning management system (LMS) and related instructional technologies. Responsibilities include delivering training and troubleshooting assistance, developing support resources, assisting with online learning orientation programs, supporting faculty communications and technology initiatives, and contributing to the day-to-day operations of the office.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Serve as a primary point of support for faculty in the effective use of the LMS for face-to-face, hybrid, and fully online instruction through training, consultative, and troubleshooting services.
• Support the office in the design and delivery of trainings and workshops focused on effective use of the LMS in instruction.
• Develop resources (e.g., documentation, video tutorials, support materials) for LMS use and technology-enhanced instruction.
• Assist faculty with the development and editing of instructional content for online placement, including audio, video, and other multimedia.
• Support the design and delivery of the Online Learning Student Orientation Tutorial (OLSOT) for students enrolled in hybrid and online courses, including management of the OLSOT hold.
• Provide support in the development of “Digital Teaching Toolkits” and other faculty messaging via email and newsletters throughout the year.
• Provide secondary support to instructional design projects such as course development, as assigned by the Director.
• Provide office support with daily administrative tasks, such as maintaining office calendars, assisting in the production of the Annual Report and other types of research reports, and ordering supplies on behalf of the office.
• Assist in maintaining the office’s web presence, including the office’s resource website and social media.
• Represent the office by participating in committees, as requested by the Director.
• Assume other relevant duties, as assigned by the Director.

Supervisory responsibilities

This position has no supervisory responsibilities or direct reports.

Work environment

• Office Setting: Cubicles, open desks, or private offices with access to necessary tools like computers, phones, and office supplies.
• Remote Setting: Working from home or another location with access to virtual communication platforms and necessary technology.
• Sitting: Prolonged periods of sitting at a desk or workstation.
• Typing/Computer Use: Frequent use of a computer keyboard and mouse.
• Vision Requirements: Ability to read and view screens for extended periods.
• Speaking/Hearing: Regular communication with faculty, staff, students, and colleagues in person, over the phone, or via video calls.
• Lifting/Carrying: Occasionally lifting or moving items up to 10–15 pounds, such as office supplies, laptops, or documents.
• Reaching/Bending: Periodic reaching for or bending to access files, supplies, or equipment.
• Mobility: Walking short distances within the office or to meeting rooms.

None

Required education and experience

• Bachelor's degree in Education, Communications, Educational Technology, Business Administration, or a related field.
• Exceptional written, verbal, organizational, and interpersonal communication skills.
• Strong customer service orientation with the ability to provide timely and professional support to faculty, staff, and students.
• Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams.
• Ability to learn and support new software applications and educational technologies.
• Ability to manage multiple priorities, maintain accurate records, and perform administrative tasks with strong attention to detail.

Preferred education and experience

• 1–2 years of experience in higher education, faculty support, academic technology support, customer service, training, or a related field.
• Experience using or supporting a learning management system (e.g., Moodle, Canvas, Blackboard, Brightspace).
• Experience developing training materials, user guides, tutorials, or other support documentation.
• Experience creating or editing basic multimedia content, including videos, presentations, or web-based resources.
• Familiarity with online, hybrid, and technology-enhanced learning environments.

Work authorization/security clearance requirements

Must be authorized to work in the United States. MSMC does not sponsor employment visas at this time.

EEO statement

Mount Saint Mary College is an Equal Opportunity Employer committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. We actively encourage applications from individuals of all backgrounds, experiences, and perspectives.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Medical
• Vision
• 403(b) Retirement Plan (Pre-Tax & Roth Options)
• 403(b) Employer Match
• Generous Paid Time Off
• Paid Holidays
• EAP
• Voluntary Life
• Voluntary AD&D
• Voluntary Hospital Insurance
• Voluntary Critical Illness Insurance
• Flexible Spending Accounts – Health, Dependent Care