LMS & Digital Learning Operations Lead

Phase2 Technology; Silver Spring (MD); Hybrid; USD 85,000 - 95,000; Full time

Job summary

ASHP in Bethesda, MD, seeks a Manager of Digital Learning Operations to oversee the online learning ecosystem. The role blends operational leadership with technical acumen, collaborating with internal teams, partners, and vendors to ensure accurate, scalable learning experiences.

The hybrid position requires residence in the Washington, DC area with occasional in-office presence in Bethesda. Salary ranges from $85,000 to $95,000 plus comprehensive benefits.

Qualifications

• Requires a minimum of a degree plus a working knowledge of the theories and principles of a relevant field or discipline in online content management.
• 5 or more years' of experience in learning technology or LMS administration.
• MySQL or other code writing experience a plus.
• Experience working with an AMS; Personify experience a plus.
• Experience working with online content building tools.
• Working knowledge of HTML required; more advanced knowledge and knowledge of other coding languages a plus.
• Ability to travel 1 to 3 times per year domestically to attend ASHP's conferences.

Responsibilities

• Interacts with others to facilitate the execution of ASHP's online educational programming.
• Serves on LMS customer support team (via email and phone).
• Responsible for building and running report requests, utilizing both Personify and LMS databases as sources.
• Provides monthly statistic updates on all eLearning products, broken down by team and product line.
• Manages the quality assurance processes for all eLearning initiatives.
• Manages national meeting setup, including meeting creation and session entries in the LMS, and session entries in Personify Transcripts.
• Manages ongoing maintenance of website pages, including creation of pages and organization of overall site structure.
• Serves as resource for all aspects of the integration between the LMS and Personify, including advising on new initiatives.
• Advises on development and delivery of new technologies through various platforms and content authoring systems.
• Advises with creation and structuring of online courses in the LMS.
• Manages digital continuing education application.
• Interacts with LMS vendors, accrediting bodies, or content partners to troubleshoot issues.
• Travel is anticipated to be in the range 1 to 3 times per year and will be domestic to ASHP's conferences.
• Performs other duties as assigned.

Skills

LMS administration

Data analysis

Cross-functional collaboration

MySQL

HTML

AMS / Personify

Reporting

Project management

Vendor management

Google Analytics

Education

Bachelor's degree in related field

Tools

Personify

Captivate

Articulate

Camtasia

Microsoft Excel

LMS APIs

Google Analytics

Job description

ASHP in Bethesda, MD, seeks a Manager of Digital Learning Operations to oversee the online learning ecosystem. The role blends operational leadership with technical acumen, collaborating with internal teams, partners, and vendors to ensure accurate, scalable learning experiences.

The hybrid position requires residence in the Washington, DC area with occasional in-office presence in Bethesda. Salary ranges from $85,000 to $95,000 plus comprehensive benefits.