Digital Product Manager - Learning & eCommerce

ACS; Washington (District of Columbia); Hybrid; USD 110,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Paid vacation leave

Paid holidays

Dental insurance

Vision insurance

Retirement benefits

Short- and long-term disability

4-week work from anywhere

Job summary

ACS seeks a technology analyst (or digital product manager) within the Career and Professional Education group to lead technology operations for Career and Professional Education. You will collaborate with the Portfolio Manager for the ACS Institute and the Instructional Designer on LMS and ecommerce platforms.

The role is based in Washington, DC with a hybrid schedule (onsite two days per week) and a compensation range of $110,000–$120,000 annually.

Qualifications

• 3-5 years of experience required.
• Experience supporting and maintaining learning management and ecommerce systems platforms (Moodle and/or Adobe commerce are pluses).
• Familiarity with eLearning standards, such as SCORM, xAPI, and HTML5.
• Familiarity with implementing and maintaining WCAG accessibility standards.
• Familiarity with Jira and Atlassian suite.
• Strong communication, collaboration, problem-solving, and stakeholder engagement skills, especially in matrixed environments.
• Experience influencing without authority.
• Experience with analytics tools and performance dashboards.
• STEM education or professional learning experience is a plus.

Responsibilities

• Manage the operation of the ACS Learning Center (ACSLC). Partner with internal stakeholders to set policies and procedures for onboarding new and updating current programs on the ACSLC. Triage and resolve all inquiries.
• Manage, in partnership with IT, all technology components of the Career and Professional Education (CPE) office, including ensuring course availability, troubleshooting e‑commerce and ACSLC interfaces, and ensuring accessibility and branding compliance.
• Participates in the development, deployment and evaluation of new technologies and products within the CPE office.
• Collaborates with IT, Finance, Communications, Research and Innovation, and Member Service teams to enable ACSLC functions and a customized experience.
• Leads reporting activities from the ACSLC interface, providing updates to stakeholders on platform and program/course performance.
• Serve as an internal advocate and trainer for the ACS Institute and ACS Learning Center by educating teams on platform capabilities and use cases.
• Provides governance support for CPE-related ACS component groups and stays current with edtech, e‑commerce, and digital product management trends.

Skills

Communication

Collaboration

Problem solving

Stakeholder engagement

Analytics

Education

Bachelors in CS/IT/Business

Tools

Moodle

Adobe Commerce

Jira

Atlassian suite

Job description

ACS seeks a technology analyst (or digital product manager) within the Career and Professional Education group to lead technology operations for Career and Professional Education. You will collaborate with the Portfolio Manager for the ACS Institute and the Instructional Designer on LMS and ecommerce platforms.

The role is based in Washington, DC with a hybrid schedule (onsite two days per week) and a compensation range of $110,000–$120,000 annually.